Guest Services Agent – Four Seasons Resort and Residences AMAALA at Triple Bay, Saudi Arabia

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course. About the Role Join our pre-opening team as Guest Services Agent at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Guest Services Supervisor, you will play an essential role in welcoming guests, managing their luggage and transportation needs, and ensuring smooth and personalized arrivals and departures throughout the pre-opening phase and daily operations. What You Will Do Assist with pre-opening tasks including systems setup, service standard creation, and training related to guest arrivals and departures. Greet guests upon arrival and departure, assist with luggage handling, escorting, and offering helpful resort and destination information. Coordinate closely with the Front Desk, Concierge, and Valet teams to ensure seamless guest movement and satisfaction. Assist VIP guests and respond to special requests with care and attention. Maintain guest areas at the entrance and lobby, ensuring a welcoming and organized environment. Deliver items to guest rooms when required and support room moves as needed. Monitor guest feedback and support service recovery when necessary. Maintain a professional appearance and embody the Four Seasons service culture. What You Bring Previous experience in guest services, bell desk, or valet roles within luxury hospitality preferred. Pre-opening experience is an advantage. Energetic and service-oriented personality with excellent communication skills. Physically fit and able to handle luggage and assist with guest movement as needed. Saudi Driver License, Ability to drive. Suitable candidates must be eligible to work in Saudi Arabia. Fluency and English is essential. What We Offer Competitive salary in a tax-free environment. Housing and transportation. 30 days of vacation plus public holidays. Paid home leave tickets. Complimentary meals and uniform cleaning. Medical and life insurance. Employee Assistance Program and worldwide complimentary room nights. Opportunities for growth and development. Schedule & Hours Full-time role.