Guest Services Agent - Part Time, Winter 26/27

Job description

Seasonal WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share. JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team! BIG PEAKS, BIGGER PERKS Employee perks: Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & under 50% off window ticket price at IKON partner resorts Free access to Alterra Mountain destinations during time off Free ski-referral letters for employees to use at other mountain resorts during time off Free friends & family day-ski vouchers (Periodic allotment) Discounts on Ski & Snowboard Lessons Discounts on Ski & Snowboard Rentals Discounts on Gear Tune-Ups Discounts on Food & Beverage Discounts at Crystal Mountain Retail shops Free Crystal branded swag Pro deals on gear with 100s of brands Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more Employee-only Night Skiing events Employee Housing Available for eligible positions Accrued paid time off for eligible positions Group health insurance for eligible positions 401K benefit and generous match with immediate vesting for all staff members over 18 Opportunities for growth, advancement, and year-round employment Position Title: Guest Service /Ticketing Agent - Part Time Business Unit: Guest Experience Position Reports to: Guest Experience Manager /Guest Services Supervisor Positions Reporting to this Role: ( 0 ) Pay Range: $20-$21 hr. DOE Location: Crystal Mountain, Washington RESORT OVERVIEW Crystal Mountain is the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers . We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands . A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty . We are here to shape the future of mountain adventure. We Embrace Empowerment We Honor Authenticity We Cultivate Collaboration We Prioritize Purpose JOB SUMMARY Guest Service Agents will specialize in providing solutions and help ing to ensure that guests’ needs are met . Our mission is to “Make it Better!” Guest Service Agents will play an active role indoors and outdoors, assisting guests with their arrival and departure experience , and answering general inquiries. JOB QUALIFICATIONS: Previous experience with customer service and customer resolution preferred Professional communication skills Computer proficiency , including website access, general office applications, and POS software I nterpersonal skills Team orientation Position requires a mature, dependable, flexible, team-oriented person A b ility to stay calm under pressure. Self-motivated G uest - oriented Mathematical skill s to perform calculations for complex sale transactions A vailable to work varied shifts , and days of the week , including weekends and holidays ESSENTIAL DUTIES Deal with guest escalations in a professional manner . Handle guest questions and escalations Thorough understanding of all products and services available. Will present accurate , detailed information about product offerings . Provide general information about Crystal Mountain and Alterra Mountain Company . Technical skills and an understanding of POS software , and the ability to perform basic math calculations, as well as experience with the Microsoft Office Suite . Candidates should have a proven record of being able to communicate well, perform well under pressure, make logical decisions, problem solving , be resourceful, and able to multitask . Able to accept m entoring and knowledge sharing , coaching and feedback on a regular basis Other duties as assigned. PERFORMANCE CRITERIA: Respond to guest concerns and escalations in a professional and timely manner, manage escalations and guest expectations . Willingness to learn and share feedback and other information with team and management. Uphold company and departmental policy and service standards at all times . Demonstrates support for company missions and values. Willingness and ability to be part of and contribute to a successful departmental team. Is able to work under stressful conditions without creating tension among fellow employees, vendors and supervisors. Workstation and surrounding area kept neat. Ab le to communicate in a pleasant and efficient manner . Ab le to present company policy in a diplomatic way . P rofessional verbal communication skills and phone etiquette Know and adhere to policies and procedures Willing to accept new policies and procedures as changes occur . Available for varied work shifts, as agreed upon with management. Ability to complete projects before work shift ends. Ensures adherence by team to lunch and break schedules to maximize coverage and provide quality guest service. Willing to accept new and varied responsibilities . PHYSICAL DEMANDS AND WORKING CONDITIONS This position may be required to work evenings, weekends and holidays. OFFICE ENVIRONMENT Able to lift, carry, or otherwise move and position a minimum of 40 pounds on an occasional basis. Manual dexterity to operate a computer and other common office equipment on a constant basis. Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis. Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. OTHER DUTIES AS ASSIGNED This position description is an overview of the scope of responsibilities for the role described above . T he responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities. It will also be the responsibility of any employee of Crystal Mountain to be a positive influence on the transformation of the resort and its associated lines of business. Crystal Mountain is An Equal Opportunity Employer