About The RoleIf you are passionate about service and have a smile to match, we are seeking a Guest Services Agent/Porter. We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.This role covers different shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 years customer service or hospitality experience.This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed.This is a part time role with minimum of 20 hours per week, with an hourly rate of $26.The primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service. On a daily basis, the successful candidate will:Key Responsibilities Responsible for smooth and welcoming Front Office service and guest satisfaction. Liaise closely with Housekeeping to ensure an efficient running of the day-to-day operations for both departments. Ensure the privacy of guest and employee information is not compromised Support obtaining maximum occupancy and average rate – take direction from Duty Manager Follow security procedures. Cash, guests’ personal possessions, and incident reports. Ensure emergency procedures are followed to ensure the safety of all our guests and team members Ensure you have up-to-date knowledge of all room categories and hotel layouts Answer phone calls and ensure guest requests are actioned and followed up with relevant departments Ensure you acknowledge VIPs and provide them with appropriate service Have a thorough knowledge of the surrounding location including local amenities, transport facilities, local doctors and emergency information in order to provide accurate information to support guest needs Complies with all Hotel Policies and Procedures, Codes of ConductRequirementsThe successful candidate will need to possess the following attributes:Confident, well motivated, enthusiastic and determinedMust be available to work both AM and PM shiftsMust be available to work on weekendsTakes pride in work and has exceptional attention to detailFlexible and adaptable in approachAbility to prioritise, work to deadlines and remain composed under pressureWork to a high standard, accurate and organisedApproachable and flexible & a team playerCommitted to continuing professional developmentA full drivers licenceNZQF level 2 or 3 (ANZSCO Skill Level 4)OR least one year of relevant experience may substitute for the formal qualifications listed above.BenefitsHe kura te tangata - We are all valuedAs an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!Discounts at our hotels, restaurants and spas across our networkStaff, family and friends rates at our hotelsMeals on duty, staff parking and uniform providedExcellent reward & recognition eventsService and anniversary gifts and benefitsWellbeing programme including Health insurance discountsPaid training and individual Employee Development PlansTraining towards NZQA qualifications and our very own online digital learning platformFree Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employmentWho We Are - Ko Wai Mātou Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small. We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. Awarded ‘Inclusive Workplace’ at the 2026 Diversity Awards, our people love coming to work every day and we think you will too! Hind Management, the company behind Sudima Hotels, operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet. Nau mai, haere mai, tauti mai! At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact ouroffice (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm. E manawanui ana tātou - We care Ka mahi tahi tātou - We work together Ka whai tātou i te tika - We do the right thing He kura te tangata - We are all valued
About The Role
If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent/Porter.
We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.
This role covers different shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 years customer service or hospitality experience.
This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed.
This is a part time role with minimum of 20 hours per week, with an hourly rate of $26.
The primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service. On a daily basis, the successful candidate will:
Key Responsibilities
- Responsible for smooth and welcoming Front Office service and guest satisfaction.
- Liaise closely with Housekeeping to ensure an efficient running of the day-to-day operations for both departments.
- Ensure the privacy of guest and employee information is not compromised
- Support obtaining maximum occupancy and average rate – take direction from Duty Manager
- Follow security procedures. Cash, guests’ personal possessions, and incident reports.
- Ensure emergency procedures are followed to ensure the safety of all our guests and team members
- Ensure you have up-to-date knowledge of all room categories and hotel layouts
- Answer phone calls and ensure guest requests are actioned and followed up with relevant departments
- Ensure you acknowledge VIPs and provide them with appropriate service
- Have a thorough knowledge of the surrounding location including local amenities, transport facilities, local doctors and emergency information in order to provide accurate information to support guest needs
- Complies with all Hotel Policies and Procedures, Codes of Conduct
Requirements
The successful candidate will need to possess the following attributes:
- Confident, well motivated, enthusiastic and determined
- Must be available to work both AM and PM shifts
- Must be available to work on weekends
- Takes pride in work and has exceptional attention to detail
- Flexible and adaptable in approach
- Ability to prioritise, work to deadlines and remain composed under pressure
- Work to a high standard, accurate and organised
- Approachable and flexible & a team player
- Committed to continuing professional development
- A full drivers licence
- NZQF level 2 or 3 (ANZSCO Skill Level 4)
- OR least one year of relevant experience may substitute for the formal qualifications listed above.
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Meals on duty, staff parking and uniform provided
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Who We Are - Ko Wai Mātou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. Awarded ‘Inclusive Workplace’ at the 2026 Diversity Awards, our people love coming to work every day and we think you will too!
Hind Management, the company behind Sudima Hotels, operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet.
Nau mai, haere mai, tauti mai!
At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact our
office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
He kura te tangata - We are all valued
Hind Management builds, operates and manages high-performing hotel, restaurant, and spa businesses. Our mission is simple, we strive to be industry leaders in social and environmental responsibility,Through Kaitiakitanga and sustainable travel,we care for and protect Aotearoa’s unique environment for generations to come. We do the right thing and we have built our businesses on a foundation of honesty and integrity. Our portfolio of brands are some of the most accessible in New Zealand, this comes from Hind Management's belief in empathy, understanding and accommodating differences. We work together, we are connected on so many levels; family, business, community, local, global. From the simplest of goals - putting a smile on our guests' faces - to dealing with challenges on a global scale, we can only achieve it if we work together. Hind Management aligns its conduct in keeping with Māori values, through Whanaungatanga, it ensures a sense of family and belonging for our people and recognises manaakitanga as the starting place for hospitality and welcoming manuhiri (guests).We pride ourselves in looking after the interests of our people and our guests alike. He Kura te Tangata, we believe that we are all valued, our people, our guests and our communities across all our brands – we welcome all!. Current locations include Auckland City, Auckland Airport, Lake Rotorua, Christchurch City and Christchurch Airport, Queenstown - Five Mile and Kaikoura.
Hind Management builds, operates and manages high-performing hotel, restaurant, and spa businesses. Our mission is simple, we strive to be industry leaders in social and environmental responsibility,
Through Kaitiakitanga and sustainable travel,we care for and protect Aotearoa’s unique environment for generations to come.
We do the right thing and we have built our businesses on a foundation of honesty and integrity. Our portfolio of brands are some of the most accessible in New Zealand, this comes from Hind Management's belief in empathy, understanding and accommodating differences.
We work together, we are connected on so many levels; family, business, community, local, global. From the simplest of goals - putting a smile on our guests' faces - to dealing with challenges on a global scale, we can only achieve it if we work together.
Hind Management aligns its conduct in keeping with Māori values, through Whanaungatanga, it ensures a sense of family and belonging for our people and recognises manaakitanga as the starting place for hospitality and welcoming manuhiri (guests).
We pride ourselves in looking after the interests of our people and our guests alike. He Kura te Tangata, we believe that we are all valued, our people, our guests and our communities across all our brands – we welcome all!.
Current locations include Auckland City, Auckland Airport, Lake Rotorua, Christchurch City and Christchurch Airport, Queenstown - Five Mile and Kaikoura.
