Guest Services Assistant - Japanese Speaking

Job description

Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Make sure all guests come to the gallery on Qualification. JOB SPECIFIC TASKS Support a team to make sure the arrival date & preview date are the same with the company system Make a Pre-Arrival call or email to confirm the arrival date & preview date always coordinate with the activation team for any changes in arrival, preview, or room upgrade. update the information to GRA/gallery regarding meet & greet on check-in process provide passport form to guest on check-in process or preview time welcoming guests on arrival & requalified to ensure all data valid make friendly reminder call to make sure the preview on time provide information area & facilities, make sure guest on satisfaction. anticipate guest needs & build rapport with guest address guest complaints & escalate to the manager when needed. Ensure Compliance with health & quality standards CANDIDATE PROFILE Minimum of one (1) year of experience in administration, data entry, or a related field. Proficiency in English (additional language required for certain positions) Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word Ability to work under pressure, manage multiple priorities, and be a self-starter. Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization. Excellent organizational and attention to detail skills. COMPETENCIES - Fundamental competencies required for accomplishing basic work activities Analytical Skills Learning Administration Organization Personal Attributes Integrity Positive Demeanor Dependability Stress Tolerance Adaptability/Flexibility Presentation Communications Listening Communication English Language Proficiency Applied Reading Interpersonal Skills Diversity Relations Teamwork Interpersonal Skills Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.