Guest Services Associate

Job description

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the twelfth Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine. The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life. ### Position Summary The Guest Services Associate supports the Guest Services Manager in delivering seamless and exceptional guest experiences. Based at Clark’s Cabin, the central Guest Services hub, this role is responsible for the coordination, storage, delivery, and tracking of daily and overnight luggage, golf clubs, and other guest belongings. The position also supports transportation logistics and assists guests with general service needs throughout their stay. **This is a seasonal position, running through mid-October, with daily hours from 5:30 a.m. to 9:00 p.m.** ### Essential Duties and Responsibilities **Guest Interaction and Support** - Greet guests in a professional and welcoming manner - Assist with luggage handling and transportation needs - Provide accurate information and personalized assistance to ensure a positive guest experience **Logistics and Coordination** - Coordinate the pickup, storage, and delivery of golf bags, luggage, and personal belongings - Manage daily luggage check-ins and check-outs - Work closely with Front Desk, Housekeeping, and other departments to ensure efficient operations **Shuttle Dispatch and Transportation Support** - Answer incoming calls related to transportation requests - Dispatch shuttle drivers using the TrackMyShuttle app and two-way radios - Assist in maintaining organized and timely shuttle operations **Rental and Activity Support** - Assist guests with the rental process for bicycles, kayaks, paddle boards, and other recreational equipment - Ensure equipment is prepared and delivered in a timely manner **Shipsticks Coordination** - Create new Shipsticks shipments for guests - Manage pick-ups and drop-offs - Ensure accurate handling, labeling, and documentation of all shipments **Operational Oversight** - Maintain cleanliness and organization of the Guest Services area - Monitor inventory and report operational needs - Provide basic operational leadership in the absence of the Guest Services Supervisor ### Qualifications - Friendly, professional, and service-oriented demeanor - Strong organizational and time management skills - Effective verbal communication skills - Ability to work efficiently in a fast-paced environment - Strong attention to detail - Ability to work collaboratively within a team setting - Flexibility to work early mornings, evenings, weekends, and holidays ### Physical Requirements Must be able to: - Read and write in English - Communicate verbally with staff members with or without the use of two-way radios - Give and follow verbal and written instructions - Visually inspect work areas - Operate vehicles and equipment for extended periods - Perform mathematical calculations involving fractions, decimals, and percentages - Retrieve, read, and interpret information from technical sources - Stand, walk, push, pull, lift, grasp, bend, and kneel for up to 5 hours at a time - Lift up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly ### Working Conditions Sand Valley team members work within a resort environment with both indoor and outdoor work settings. Work conditions may vary by role, season, and business needs. ### Perks - Golf Privileges - Retail & Restaurant Discounts - Employee Meal Program - Uniform Benefit Provided - Employee Assistance Program – Canopy ### Classification - Part-Time or Full-Time Seasonal | Hourly | Non-Exempt