Guest Services Associate

Job description

This is a temp to hire position that requires at least 30 hours/week. Weekly schedule will vary and can offer some flexibility but will require weeknights and weekends availability as needed. WHO WE’RE LOOKING FOR The GRAMMY Museum is an exciting and interactive celebration of the power of music occupying a vibrant space in downtown Los Angeles. Four floors of cutting-edge exhibits, interactive experiences, and films provide a one-of-a-kind visitor experience - engaging, educational, celebratory, and inspirational. The Guest Services Associate is a highly motivated individual who is engaged in the world of music. You will be responsible for providing information about the GRAMMY Museum to guests and visitors, as well as assist management in all matters related to ticketing and retail store operations. WHAT YOU’LL DO Provide information to guests and visitors about the GRAMMY Museum. Assist customers with ticket purchases by using TicketSocket/Universe and cash handling. Keep track of timed ticket allotments to monitor the museum’s capacity limits. Oversee ticket operations in manager’s absence and follow procedures for opening/closing ticket booths. Accurately reconcile all ticket sales at the end of each business day. Work closely with our operations staff to monitor crowd flow and capacity limits. Assist store manager with all store duties, including opening/closing retail store and ensure store is maintained and stocked. Recommend, select, and help locate merchandise. Maintain cleanliness of workstation and retail store at all times. Assist management with special projects. Give tours to groups of adults or students as needed. Monitor galleries: Stay in and patrol assigned areas regularly; Ensure exhibits are clean, orderly, and undisturbed; Report maintenance issues (lighting, signage, etc.); Provide directions and basic information about exhibits; Answer visitor questions in a friendly, professional manner; Enforce museum policies (no touching, no flash photography, etc.); Support accessibility services for visitors. Other duties as assigned. SKILLS & EXPERIENCE High School Diploma or equivalent. Previous retail experience including with retail store merchandise displays and promotions. Strong cash handling experience and experience operating a POS/register system. A dynamic and positive personality with demonstrated professionalism and respect when dealing with clients, customers, and team members. Exceptional customer service skills with the desire to lead by example. Excellent oral/written communication skills. Bilingual language skills a plus. Must be punctual (for reporting to work and returning from breaks). PHYSICAL DEMANDS FOR CERTAIN ROLES The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, walk, and sit for long periods of time. Employee must have a vehicle and be able to lift and/or move up to 60lbs. SALARY AND BENEFITS The starting hourly rate for this position is $20.00 per hour, benchmarked against industry standards. Rates for positions required to be in specific geographic locations reflect the corresponding labor market. The actual offer extended will depend on the candidate's experience, qualifications, and the role's requirements. Staff positions working 20+ hours per week also receive our comprehensive benefits package (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more). Click here for an overview of our company benefits. Explore our career opportunities to join a team that values creativity, innovation, and diversity. ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES GRAMMY MUSEUM The GRAMMY Museum is a nonprofit organization dedicated to celebrating and exploring music from yesterday and today to inspire the music of tomorrow through music preservation, education, exhibitions, and public programming and aims to create a world in which shared love of music sparks curiosity, creativity, and community. Programs include GRAMMY in the Schools education programs that are offered year-round for students, teachers, and schools throughout the United States. RECORDING ACADEMY The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards—music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year-round to foster a more inspiring world for creators. LATIN RECORDING ACADEMY The Latin Recording Academy is an international, membership-based organization comprised of Spanish- and Portuguese-speaking recording artists, musicians, songwriters, producers and other creative and technical recording professionals. The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers. In addition to producing the Latin GRAMMY Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin GRAMMY Cultural Foundation. LATIN GRAMMY CULTURAL FOUNDATION The Latin GRAMMY Cultural Foundation is a charitable organization established by the Latin Recording Academy in 2014. The organization is dedicated to creating opportunities for the next generation of Latin music creators through scholarships, educational programs, grants, and access to creators and industry executives. MUSICARES A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people. A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues. Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs. EQUAL OPPORTUNITY The Recording Academy, its affiliates, and the music industry have a strong culture of inclusion and respect for everyone. The Recording Academy makes intentional, courageous, and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment. It is the Recording Academy's policy to provide equal employment opportunities for all applicants and employees. The Recording Academy does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law. The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.