Guest Services (Front Desk) Attendant

Job description

NRMA Treasure Island Holiday Resort | Permanent Part Time (min. 20 hrs/week) Ready to turn great holidays into unforgettable moments? Join our friendly front office team at NRMA Treasure Island Holiday Resort and be the face that sets the tone for every guest stay. This Permanent Part Time opportunity offers a minimum of 20 hours per week, with flexibility to work across a 7-day roster. Our Guest Services team are at the heart of the guest experience, welcoming visitors, solving problems, and creating those “wow” moments that keep families coming back year after year. What you will do Deliver warm, memorable arrivals and departures through seamless check-in and check-out experiences Manage reservations, guest enquiries and phone calls with confidence and care Provide helpful local recommendations and go the extra mile to personalise each stay Ensure guest accounts are accurate and transactions are processed efficiently Work closely with your team to ensure smooth shift handovers and consistent service Jump in wherever needed. This is a hands-on role where no two days are the same What you will bring A genuine passion for delivering exceptional guest experiences Previous front office, reservations or hospitality experience (holiday park/resort experience highly regarded) Experience using Newbook or a similar reservations system (preferred) Strong multitasking skills and the ability to stay calm in a fast-paced environment Excellent communication skills and a friendly, approachable style Flexibility to work weekends, public holidays and peak periods What’s in it for you? At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! Progressive flexibility, leave and well-being benefits to balance all of life's priorities including 5 weeks annual and recreation leave. Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more Discounts on a range of NRMA personal insurance products including car, home & travel Grow, progress or relocate your career and move around the NRMA Group or different locations with us. Know you belong: We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. If you thrive on connecting with people and love the buzz of a front office environment, we’d love to hear from you. Apply now, we cannot wait to hear from you or visit our careers site to find out more! As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.