Guest Services Intern

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. About the role Four Seasons Hotel Firenze is looking for a motivated Guest Services Intern to join the team, starting from September for six months. This role will support the team with guest transportation, arrivals and departures, including welcoming guests and assisting with luggage, as well as managing errands. The intern will also ensure high standards of cleanliness in guest areas, assist the Reception and Concierge teams, and respond to a wide range of guest requests, delivering a seamless and personalized service experience. What you will do Greet guests. Deliver luggage to room upon check-in and picks up luggage from room upon departure. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible in an accurate and timely manner. Assist customers in inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Greet all guests passing through lobby and offer them assistance. Provide guests with directions, recommendations, and information about the city and its attractions. Support the team with shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest. Provide a high level of cleanliness in the luggage storage room. Assist with other Front Office tasks when needed. What you bring Service passion about delivering true genuine guest experiences. Attention to detail, strong interpersonal skills and a team work approach. Reading, wri ting and oral proficiency in Italian and English . A valid driving license is required . What we offer: • Monthly compensation in accordance with national internship regulations • Excellent Training and Development opportunities • Complimentary Accommodation at other Four Seasons Hotels and Resort • Complimentary Dry Cleaning for Employee Uniforms • Employee Meals Schedule & Hours: Full-time internship. The position is available from September 2026 for a six-month duration. Applicants must hold valid legal authorization to work in Italy at the time of application.