Guest Services Locker Attendant - Winter Season

Job description

Seasonal Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone. Perks & Benefits: Free season pass to Winter Park and all Alterra Resorts Discounted friends & family tickets Medical, dental, vision, life, paid parental leave and more for eligible employees 401(k) plan with 100% company match - up to 4% Mental health resources for all employees Food & beverage and retail discounts Onsite employee childcare based on availability Discounted equipment rentals, pro-deals, and more POSITION SUMMARY: The Guest Services Locker Attendant must be an outgoing and self-motivated individual with a friendly personality and a passion for guest service and the Winter Park Resort experience. They must be detail-oriented and be able to accurately research and efficiently deliver a wide variety of guest information services. Agents are responsible for answering questions and handling guest comments and complaints via telephone, e-mail, and face-to-face interactions with guests. This team member also serves as the first guest point of contact for the resort’s day and seasonal locker service. In conjunction with the Guest Services Manager, this individual will be responsible for the organization and effective operation of both day and seasonal locker programs. Responsibilities include, but are not limited to: answering and directing in-coming Resort telephone calls, guest-facing website updates, snow/trail grooming report, e-mail and on-line information services, and communication of promotional information. This individual also serves as the point person with the automated system utilized for day lockers, able to answer questions regarding those units, escalate issues to manager and vendor, and convey/demonstrate instructions on usage to guests. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. ESSENTIAL DUTIES: Staff designated Information/Locker Service desk as guest point of contact for guest inquiries Promptly monitor Guest Services phone lines; refer calls to the appropriate personnel, department or organizations or supply the requested information, in a polite and professional manner. Take and deliver messages as necessary. Monitor shared guest information and locker email inboxes, and respond to guest inquiries promptly with accurate and concise information. Using data provided by operations teams, input and update website updates on a strict fixed schedule for dissemination on Resort’s electronic channels. Review and respond to guest feedback surveys through resort’s online survey system. Perform daily AM locker reset procedure for day locker units to ensure they are available to be rented by guests Perform light maintenance on locker/kiosks, including changing out receipt paper and/or restarting kiosks should issues arise Assist guests with usage of locker rental kiosks and troubleshoot issues that may occur with day locker units Collect and log items abandoned in lockers and bring to resort’s security team Assist with record maintenance for seasonal locker program, including recording sales transactions, maintenance of waitlists, and updating guest contact information Inform supervisor of locker service issues or replacement part needs Maintain general housekeeping and organization of the office area Maintain a friendly and helpful attitude while dealing effectively with guests and co-workers. Report and/or correct unsafe conditions regarding equipment, work area and ski area in general. Perform other duties as assigned by supervisor(s). REQUIRED QUALIFICATIONS Exceptional organizational and guest services skills required. Demonstrated keyboard and software program proficiency at an intermediate to advanced level with Microsoft Office systems required. Diplomatic attitude in dealing with others, especially in stressful situations requiring conflict resolution. Ability to speak effectively to both individuals and groups. Able to perform well under pressure. Able to multi-task EDUCATION REQUIREMENTS Education: High School Diploma or GED WAGE: Hourly pay: $19.00 PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery. WORKING CONDITIONS: Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. Hazardous Materials/Noise: The noise level in the workplace is usually moderate. AN EQUAL OPPORTUNITY EMPLOYER: Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. Application Deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.