Guest Services Manager

Job description

This position is responsible for the day‑to‑day leadership of Guest Services and the lobby operation, ensuring seamless Front Office service delivery, maximum guest satisfaction, and the safety and security of guests, colleagues, and hotel property. The role serves as the on‑duty representative of Senior Management in the lobby and public areas, resolving guest issues with tact, speed, and brand‑aligned service excellence Knowledge and Experience • Diploma in Hospitality Management preferred • Additional certification(s) in Tourism management will be an advantage • Minimum 4-5 years of relevant experience in hotel operations (Front Office/Guest Services) • Good reading, writing and oral proficiency in English language • Working knowledge of MS Office 360 applications • Opera PMS Proficiency • High degree of professionalism with sound human resources management and business acumen capabilities Competencies • Strong leadership, interpersonal, and training capabilities. • Service-oriented with excellent attention to detail and creative problem-solving. • Excellent written and verbal English communication. • Builds rapport and teamwork across departments; culturally aware and adaptable. • Calm, courteous, and guest-focused under pressure; exercises sound judgment with difficult situations. • Aligned with Accor capability framework: o I act with an open mindset. o I actively support a good team spirit. o I actively contribute to a positive guest experience. o I consistently deliver excellence. What is in it for you; Employee benefit card offering discounted rates in Accor Hotels worldwide Competitive compensation package Company discounts in room rates and F&B outlets Free meal, free shuttle, free uniform Life and accident insurance and HMO benefit From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.