Guest Services Officer - Executive Club

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team. About Four Seasons Hotel Kuala Lumpur Four Seasons Hotel and Residences Kuala Lumpur is located in the thriving business and financial district Golden Triangle neighbourhood. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travellers, Four Seasons Hotel Kuala Lumpur is conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel is also overlooking the KLCC Park and is directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track. An exciting addition to Kuala Lumpur’s culinary scene, the Hotel is home to several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel is offering an executive lounge for business travellers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace has created an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur is offering both international and regional travellers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi. About Four Seasons Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 133 hotels and 57 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Guest Services Officer - Executive Club The Guest Services Officer - Executive Club is responsible for delivering exceptional, personalized service to guests of the Executive Club while ensuring seamless coordination between Front Office and Food & Beverage operations. This role serves as a key point of contact for Executive Club guests, curating memorable experiences in line with Four Seasons’ luxury standards and brand values. The ideal candidate is service-oriented, detail-focused, and passionate about creating meaningful guest interactions. Responsibilities: Provide warm, professional welcome and departure services to Executive Club guests. Manage private check-in and check-out processes efficiently and accurately. Anticipate guest needs and personalize services to enhance the overall Executive Club experience. Maintain detailed knowledge of guest preferences and special occasions. Handle guest requests, concerns, and feedback promptly and effectively. Ensure the Executive Club Lounge environment remains immaculate, well-stocked, and inviting at all times. Perform registration procedures, room assignments, and billing transactions in accordance with hotel policies. Coordinate closely with Reservations, Housekeeping, Concierge, and other departments to ensure smooth guest journeys. Monitor room readiness and prioritize VIP arrivals. Assist with room moves, extensions, and special arrangements. Ensure compliance with cash handling procedures and audit standards. Maintain up-to-date knowledge of hotel services, facilities, promotions, and local attractions in Kuala Lumpur. Oversee daily Executive Club Lounge food and beverage service, including breakfast, afternoon tea, and evening cocktails. Provide attentive table service and maintain high standards of presentation and hygiene. Monitor buffet displays, replenishment, and food quality standards. Coordinate with the Culinary and F&B teams to ensure timely service and product excellence. Ensure compliance with food safety, hygiene, and service standards. Recommend beverages and assist guests with selections, including basic knowledge of wines, spirits, and specialty beverages. Support inventory control and minimize wastage within the lounge. Build rapport with repeat and long-stay guests to foster loyalty. Handle VIP amenities coordination and special arrangements. Proactively resolve service challenges and follow up to ensure satisfaction. Represent Four Seasons’ service culture with professionalism, discretion, and integrity. Qualifications: Diploma or Degree in Hospitality Management or related field preferred. Minimum 1–2 years’ experience in Front Office and/or Food & Beverage in a luxury hotel environment. Strong communication and interpersonal skills. Ability to multitask in a fast-paced, high-service environment. Knowledge of Opera or similar Property Management Systems is preferred. Strong understanding of luxury service standards. Candidates must speak read and write Bahasa Malaysia. Excellent command of English; additional languages are an advantage. Must have the right to work in Malaysia. What We Offer: Competitive salary, wages, and a comprehensive benefits package Excellent training and development opportunities Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary dry cleaning for employee uniforms Complimentary employee meals Work Type: Full Time, Shift Work Join Our Team Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. What to expect: You will…… Be a champion of the Golden Rule: Do unto others as you would have them do unto you Be part of a cohesive team with opportunities to learn, grow and develop Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.