Guest Services Representative

Job description

LEGENDS GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues. Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! THE ROLE The Guest Services Representative is the first point of contact for guests entering a facility, making this role critical to shaping their overall experience. The Guest Services role is responsible for greeting guests, ticket scanning, elevator and escalator operations, directing guests to their seats and arena amenities such as restrooms concessions, first aid and other event related areas. The Guest Services Representative is responsible for their assigned position and will assist in ensuring guests follow arena policies, guest code of conduct and addressing situations in a friendly and helpful manner ESSENTIAL DUTES AND RESPONSIBILITIES · Responsible for scanning tickets and ensuring all guests have a proper ticket/credential. · Provide guests with friendly and accurate directions. · Check tickets for guests attempting to access their section and assist them in locating their seat. · Responsible for maintaining a fun, friendly, and safe environment in assigned sections. · Responsible for keeping aisles, stairs and the concourse clear of safety hazards · Respond to guest complaints, questions, information requests and comments. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE · High school diploma or equivalent. · At least 18 years of age. · One (1) year prior customer service experience, preferably in a sports/entertainment venue environment · Reliable, punctual, and regular attendance with good communication skills. · Must have reliable transportation to and from the facilities for scheduled shifts. · Friendly, outgoing personality. · Ability to take direction well and work well with others. · Must be able to operate radio devices. SKILLS AND ABILITIES · Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure. · Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees. · Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers and Supervisors. · Effectively and calmly interact with angry or emotional guests and employees. · Ability to memorize, recollect, retrieve, and recite relevant information. · Ability to follow standard operating procedures, and maintain company confidentiality · Availability to work nights, weekends and holidays as needed. · Availability to work 50% of booked event per month WORKING CONDITIONS Location: Desert Diamond Arena PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.