Guest Services Representative - Per Diem

Job description

PER DIEM: Variable shifts from 7:00am to 8:00pm, including weekends & holidays as needed. Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better. Summary: The Guest Services Representative provides all customers with caring and personalized service when responding to all incoming and outgoing calls. Greets and directs visitors to their destination and is a resource for information and guidance. The Guest Services Representative works to create a helpful, positive first impression of the organization, and ensures the highest level of service excellence. Provides exceptional customer service with every interaction. Responsibilities: 1. Operates multi-position console and other communication systems to process calls and ensures accurate and timely hospital communications are facilitated. 2. Provides exceptional customer service and answers all calls in a prompt and professional manner, utilizing the approved greeting. 3. Performs emergency procedures in a calm and timely manner answering emergency code calls within 2 rings. Uses the paging and announcement systems appropriately. Demonstrates a high sense of urgency when communicating with departments and physicians. 4. Acknowledges all guests entering the lobby with a sincere greeting, always projecting an approachable and professional image. 5. Maintains the privacy and confidentiality of all patients and guests. 6. Directs calls to the correct department and individual. Utilizes the provided web-based system when directing calls to a patient room. 7. Ensures department logs are up to date and accurate. 8. Able to prioritize tasks and work collaboratively with coworkers and leadership. 9. Capable of multi-tasking and working in an environment where interruptions cannot be controlled. 10. Responsible for remaining compliant, current and knowledgeable with department policies and procedures. 11. Demonstrates regular, reliable and predictable attendance. 12. Maintain and Model Nuvance Health Values. 13. Performs other duties as required. Requirements: High School Diploma or equivalent is required. Minimum six months customer service. Ability to communicate in Spanish is a plus. Working Conditions: Manual: significant manual skills/motor coord & finger dexterity Occupational: Little or no potential for occupational risk Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force Company: Sharon Hospital Org Unit: 1958 Department: Information Desk Exempt: No Salary Range: $17.00 - $20.00 Hourly