Guest Services Supervisor

Job description

The Guest Services Supervisor oversees daily front-of-house operations to ensure exceptional guest experiences. This role supports the Guest Services/Front Desk team by providing leadership, resolving escalated concerns, maintaining service standards, and ensuring smooth and efficient operations at all guest touchpoints. Your experience and skills include; Previous pre-opening and Accor experience is an advantage. Excellent communication and customer service skills Strong proven leadership qualities and management skills Ability to maintain high service levels under pressure. What is in it for you; Employee benefit card offering discounted rates in Accor Hotels worldwide Competitive compensation package Company discounts in room rates and F&B outlets Free meal, free shuttle, free uniform Monthly service charge from the hotel Life and accident insurance and HMO benefit What is in it for you; Competitive compensation package Company discounts in room rates and F&B outlets Free meal, free shuttle, free uniform Life and accident insurance and HMO benefit From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.