Guest Services Team Member

Job description

The Kansas City Chiefs are currently recruiting talented individuals to deliver Championship Service during stadium-wide events (including but not limited to all concerts and sporting events). Ideal candidates will be energetic, engaging, passionate, personable, proactive, and welcoming. As a member of the Kansas City Chiefs Event Staff, you create valuable and exciting experiences for everyone at GEHA Field at Arrowhead Stadium. Qualifications: • Availability for all stadium-wide events, including weeknights, holidays, primetime evening, etc. • Ability to stand for long periods of time in various weather conditions • Ability to traverse sections of the stadium via stairs and/or ramp • Fundamental technical skills required; smart phone proficiency, email communication, personnel portal, ability to complete virtual interview without assistance Positions Under This Team: Elevator Operator - In the elevator during entire shift transporting fans and ensuring access is checked prior to allowing fans in secure areas. Fans First In-Stadium - In-stadium Guest Service Booth; listening to fan concerns and assisting as needed - outdoors and on your feet during entire event. Fans First Parking - Guest service assistance on the exterior of the stadium, wayfinding and answering fan questions, managing volunteers, and assisting with egress Guest Service Representative - Assisting fans to their seats and monitoring conduct throughout event. On your feet the entire day, outdoor position, must be able to walk stadium stairs through entire section and comfortable approaching misbehaving fans. Ticket Taker - Welcoming fans at entry gates and scanning tickets; standing position for approximately (4) hours - outdoor position. Wheelchair Attendant - Transporting fans throughout stadium; must have ability to physically push wheelchairs up incline/ramp. All Positions Will Be Responsible For: • Delivering best-in-class guest service through all touch points via the Chiefs service brand, “Serve Like Lamar” • Resolving guest concerns and special requests within the framework provided via the handbook and training, while upholding the Fan Code of Conduct • Using knowledge of GEHA Field at Arrowhead Stadium and Chiefs history, engage fans and guests to deliver exceptional service • Performing additional responsibilities as needed and as directed by supervisory personnel Important Note This is a part-time, event-day-only position with required attendance for each scheduled stadium-wide event (such as concerts, festivals, trade shows, etc.). We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. **No phone calls, please!