Gunsmith - Orvis Sandanona

Job description

We are seeking a Gunsmith to join the Orvis Team! This is a 30-40 hour onsite position at Orvis Sandanona in Millbrook NY. One weekend day per week and attending multiple-day special events is mandatory. The Orvis Gunsmith works closely with the Orvis Gun Department Manager to complete all manner of gun repairs and restoration, inspection of consignment firearms, and service of Orvis-owned sporting arms. Additionally, the Orvis Gunsmith assists all Orvis Shooting Grounds in the support of customers who seek to buy a new or used gun, consign a gun, or accomplish gun repairs through Orvis. The Orvis Gunsmith is an authoritative resource, and an Associate who embodies the Orvis commitment to unrivaled product and service. The Orvis Company is recognized as a product and service leader in the world of wingshooting, and a defining brand in the sporting landscape. Orvis has differentiated itself by offering new and used shotgun sales and in-house gunsmithing services to a discerning customer. The Orvis DNA is rooted in a shooting and hunting heritage. Orvis is committed to maintaining a reputation for excellence where gun sales and repairs are concerned. The ideal candidate for the Orvis Gunsmith role will bring a sound understanding of the mechanics, functioning, and repair of sporting shotguns, hunting shotguns, and hunting rifles. The candidate will be driven to grow repair revenue and support gun sales while ensuring that Orvis remains a trusted and knowledgeable resource for new and existing gun customers. The candidate will be a strong collaborator and an initiative-taking individual worker who is flexible enough to move seamlessly from the bench to the sales floor when asked. He or she will have familiarity with Excel, Word, and Smartsheet applications, will be willing to travel to Orvis Shooting Facilities and Caesar Guerni/FABARM USA, and will be willing to engage in the Federal Firearms License record keeping process. Fundamentally, the candidate will have a desire to work with internal and external customers to ensure 100% satisfaction and a world-class customer experience at every step of the repair process. For more than 165 years the Orvis name has stood for outdoor traditions, quality, and customer satisfaction. At Orvis, we do not sell what we, ourselves, would not be proud to own or give as a gift. Our associates deserve to be proud of our service and our products, and we rely on every associate to apply our “pride of ownership” credo to drive our quality. “Good enough” is not our standard. We need to strive for perfection in our products and customer service, to propel our growth and the pride that will fuel our team. Position Interfaces: The Orvis Gunsmith will report directly to the Orvis Gun Department Manager and collaborate closely with the General Manager at Orvis Sandanona. The Orvis Gunsmith will also have regular interaction with the Orvis Adventures Analyst, Sandanona Gunroom Administrator, the gunsmith assistant, and the entire staff at Orvis Sandanona. Responsibilities: • All manner of repairs on modern and vintage boxlock, sidelock, pump-action, and semi-automatic shotguns, as well as traditional single-shot, pump-action, bolt-action, and lever-action rifles. • Stock and Woodwork including stock bending, refinishing, checkering, lengthening, shortening, and the application of rubber and leather-covered recoil pads. • Machining and manufacture or retrofitting of firing pins, draw bolts, basic screws, and springs. Aptitude with lathe and milling machine, and common machine tools. • Evaluation of pre-owned or vintage guns to determine safety, functionality, and value. • Maintenance of Federal Firearms License Repair and New Guns Sales book • Maintenance of repair Smartsheet and repair billing • Familiarity with major brands carried by Orvis, namely FABARM/Guerini/Syren, Beretta, Browning, and Rizzini • Familiarity with major brands historically sold by Orvis, namely Beretta 680 platform, Arrieta, Grulla, AYA, Ruger Competencies and Requirements: • Desire to communicate in a polite and courteous manner with Orvis Associates and customers. • Promptness in terms of attendance, execution of tasks-at-hand, and response to Associate and customer inquiries. • Clear written communication skills. • Excellent phone communication skills. • Time management. • Desire to innovate. • Willingness to be a collaborator. • Willingness to spend time on the Retail Floor to assist sales. • Portfolio of work demonstrating required skills. • Willing to spend an evaluation period at the bench within the interview process (one day). • Willing to submit to a confidential criminal history screening. • Success will be measured by positive customer feedback, recorded turnaround time for repair, maintenance and cleanliness of shop workspace and tools, and 3% increased repair revenue by year two. Orvis Company associates take pride in our world-class service and products, treating customers, vendor partners, and each other with integrity and mutual respect. We work in a supportive, team-oriented environment, focusing on performance, continuous improvement, and exceeding our customers’ expectations – both internal and external. The Orvis Company and our associates are committed to giving back to our communities and protecting nature. About Orvis: In 1856, Charles Orvis founded the Orvis Company in Manchester, Vermont, offering the finest fly fishing equipment, and priding himself on customer satisfaction and service. Today, along with our world famous fly-fishing gear, Orvis offers distinctive clothing, home furnishings, gifts, and dog products. Each item is rooted in our heritage of authenticity and the outdoors, and is backed with a no-questions-asked guarantee. With our flagship retail store located in the same Vermont village as the original store since 1856, we offer experience and knowledge that no other retail company can. Each day we strive to apply what we know and learn to bring our customers even better service and products tomorrow. Orvis is headquartered in beautiful Southwestern Vermont with operations in Roanoke, Virginia and the U.K. We firmly believe that the only way for Orvis to achieve its vision to be the most respected lifestyle brand in America, is to have a company culture that is supportive and inspiring to the individuals that will get us there. Orvis offers competitive compensation commensurate with scope of responsibilities and experience required; plus a comprehensive benefits package including medical/dental/vision coverage, life insurance, 401K, generous associate discounts, and other excellent benefits. 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