Gym Receptionist

Job description

# Gym Receptionist – Soho House Mumbai **Be part of the House. Be part of the experience.** We are looking for a **warm, confident and service-focused Gym Receptionist** to join the team at **Soho House Mumbai**. This is more than a front-desk role. You will be one of the key faces of our gym, responsible for creating a welcoming experience for our members and guests while supporting the smooth and safe operation of the facility. ## What you’ll be doing - Welcome and engage with members and guests, ensuring a warm and personalised experience at every visit. - Build strong relationships and rapport with our members and understand their needs and preferences. - Handle member enquiries, requests and feedback in a friendly, professional and efficient manner. - Manage the gym entry and exit system, ensuring appropriate access and security procedures are followed. - Support membership administration and maintain accurate member and operational records. - Actively promote available memberships, gym services, challenges and House initiatives. - Encourage members to participate in gym challenges, wellness initiatives and other activities. - Ensure the gym, reception and surrounding areas are clean, organised and maintained to a high standard throughout the shift. - Carry out regular checks of gym equipment and report any maintenance or safety concerns promptly. - Ensure equipment and facilities are safe, clean and ready for member use. - Be attentive to members using the facilities and support their safety and overall enjoyment of the gym. - Follow all Health & Safety, Safeguarding and emergency procedures. - Take ownership of issues as they arise and proactively find solutions. - Escalate incidents, maintenance concerns or member issues appropriately. - Work closely with the wider House team to ensure a seamless member experience. - Support the wider gym and wellness team with day-to-day operational requirements. ## What we’re looking for We’re looking for someone who: - Has experience in **hospitality, fitness, wellness, hotels, clubs or another customer-facing environment**. - Has excellent communication and interpersonal skills. - Is naturally warm, approachable and confident when interacting with people. - Enjoys building relationships and delivering personalised service. - Has a genuine interest in **fitness, health and wellness**. - Is organised and comfortable handling basic administration and computer systems. - Is confident promoting memberships and services. - Can remain calm and professional when dealing with challenging situations. - Takes ownership, uses initiative and looks for solutions rather than simply escalating problems. - Understands the importance of cleanliness, safety and presentation in a premium gym environment. - Is flexible to work shifts, weekends and public holidays. ## Why Soho House? You’ll be joining a global members’ club where **hospitality, community, culture and wellness come together**. If you are someone who enjoys meeting people, creating great experiences and being part of a vibrant lifestyle environment, this is an opportunity to build your career with **Soho House Mumbai**.