[Haiphong] Customer Service Supervisor

Job description

Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description Overall management and accountability on the performance of the CS Team Organize the resouces to handle daily operation of the CS Team (inquiries, test plans, quotations, samples receipt/ dispatch, test reports, invoicing, debt collection, etc.) Instruct and assign jobs to subbordinate staffs and supervise/review their performance Train and evaluate to new comers Coordinate with Sales Team to approach clients for generating revenue/ profit Responsibe for debt collection Review draft test report and close jobs after they are complete (in absence of report supervisor) Responsible for quality management system (SOP, forms, guidelines, quality database update, etc.) Investigate complaints/claims, suggest solution for management’s approval, reply to clients and have proper actions to improve the situation Prepare weekly highlight, monthly reports and other reports to Customer Service manager QHSE compliance Other tasks assigned by Customer Service manager Qualifications University graduated English level C or equivalent Strong leadership and communication skills, problem solving skills Work under pressure At least 2 years in customer services Additional Information REQUIRED SKILLS Videos To Watch