Haitian-Creole Interpreter

Job description

Division: Eskenazi Health Sub-Division: Hospital Req ID: 26236 Schedule : Full Time Shift : Days Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis. FLSA Status Non-Exempt Job Role Summary The Haitian/Creole Medical Interpreter provides interpreting services to all Haitian/Creole-speaking customers and patients within the Eskenazi Health system. Areas of interpretation include, but are not limited to, Emergency Department, Clinical Decision Unit, Critical Incident Unit, Surgical Areas, Lab Areas, Outpatient Clinics, and Inpatient Services. Interpreters will remain available and ready to interpret in any area within the organization that poses a need as directed by leadership. This position is patient facing within our system and the role requires that each Interpreter maintain positive customer and employee interactions at all times This position reports to the Interpreter Services Manager. Essential Functions and Responsibilities • Provides precise and accurate interpretation services to Haitian/Creole-speaking patients and ensures complete understanding of medical information between staff and patient • Provides a positive and culturally sensitive experience to the patient and provider in order to facilitate the most comprehensive interpretative experience • Maintain high linguistic proficiency in both English and Haitian/Creole languages surrounding medical terminology and subject matter • Ensures a neutral facilitation of information/communication between the two experts (the provider as the technical expert and the patient as the expert in regards to their needs and personal health) • Follows documentation procedures for each interpretation encounter. Documents all inquiries accurately for medical, legal, and statistical purposes • Maintains competency with needed computer based programming including the electronic medical record platform Job Requirements • Bachelor’s degree is preferred, but not required • Bilingual in English and Haitian/Creole • Strong medical terminology in both English and Haitian/Creole • Must have completed “Bridging the Gap” certification. National Haitian/Creole certification is a plus Knowledge, Skills & Abilities • Strong organizational and time management skills • Strong demonstration of a positive demeanor, exemplary customer service skills, and excellent communication skills (including appropriate gender/age/education communications) • Possesses competent knowledge of and ability to use computers, standard office equipment, Windows, Microsoft Word/Excel, and Internet Explorer Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute , Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.