HAL - Front Desk Manager

Job description

The Front Desk Manager (FDM) function will be staffed on the larger vessels (vista class and up). The FDM is directly responsible for all guest facing operations at Guest Services. Although reporting to the GSM, the FDM is the single owner and responsible operator of the Guest Services operation. The FDM is ultimately accountable for the success of Guest Services and its staff. This is a senior position in Guest Services and as such the FDM will regularly brief the GSM on key matters yet the FDM has total control and accountability. The FDM is supervising the Front Desk Supervisor and Neptune Lounge Concierge and their staff by monitoring and ensuring guests are receiving personalized, individual and professional service at all times and daily duties are completed in accordance with the company brand procedures. The FDM will also attend hotel operations meetings and social functions as directed. The FDM will spend a significant amount of time with the GSM learning the responsibilities of the GSM function and is expected to step in for the GSM when circumstances dictate which may include transferring to another vessel when unexpected GSM vacancies occur.