HAL - International Guest Services Associate

Job description

Provide all Guests with a premium level of service in person and over the telephone by ensuring that all requests are courteously, promptly, efficiently handled in accordance with Company policies and ensure that follow up is consistent and without delay. When situations require, provide Guests with answers, alternatives and solutions to issues presented. In addition to the above, they are also hired, based on their language skills, to support the company’s Global Guest program. Deliver the elements of the Global guest program as specified and as they apply to Guest Relations which may include attendance to official ship guest events and translations of written company materials and assist international guests with verbal translations as needed and required by the Global Guest Program.