HAL - International Guest Services Associate - Dutch Speaker

Job description

***Proficiency in the Dutch language is an essential qualification for the role.*** Deliver an exemplary level of service to all guests, by guaranteeing that every request is addressed with courtesy, expediency, and efficiency, in full alignment with our Holland America Line’s policies. Ensure diligent and timely follow-up actions are completed. Furnish our discerning guests with informed responses, viable alternatives, and effective solutions to their inquiries. International Guest Service Associates are responsible for executing the components of the Global Guest program, to build a strong rapport and ensure guest satisfaction. The role entails playing hosts at shipboard guest events, translation services, liaising with authorities, and providing insights on destinations. Additionally, they provide verbal translation assistance to international guests, as necessitated by the Global Guest Program.