HAL - International Guest Services Associate - German Speaker

Job description

***Proficiency in the German language is an essential qualification for this position. We invite applications exclusively from candidates who possess this linguistic competency.*** Deliver an exemplary level of service to all guests, both in-person and telephonically, by guaranteeing that every request is addressed with courtesy, expediency, and efficiency, in full alignment with our Company’s policies. Ensure diligent and timely follow-through. In instances necessitating further action, furnish guests with informed responses, viable alternatives, and effective solutions to their inquiries In conjunction with the aforementioned criteria, candidates are selected for their linguistic abilities to contribute to the company’s Global Guest program. They are responsible for executing the components of the Global Guest program as delineated, pertaining specifically to Guest Relations. This encompasses participation in sanctioned ship guest events and the translation of company documentation. Additionally, they provide verbal translation assistance to international guests, as necessitated by the Global Guest Program’s standards.