Hardware Configuration Specialist

Job description

About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. POSITION OBJECTIVE The Hardware Configuration Specialist independently performs hardware setup, software loading, and firmware updates to ensure devices are deployment-ready. This role maintains inventory accuracy, meets configuration quality standards, and helps identify process improvements that keep operations running smoothly. RESPONSIBILITIES - Configure and update hardware to meet specifications for deployment. - Maintain 99%+ accuracy in configuration, serial number tracking, and documentation. - Identify and quarantine DOA or unconfigurable hardware and report findings. - Ensure proper bin placement and labeling for configured equipment. - Conduct QA checks to verify firmware and software accuracy before release. - Collaborate with shipping and deployment teams to meet order timelines. - Suggest improvements that reduce configuration errors or lead times. - Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists. - Review and verify outcomes before submission to maintain consistency and high-quality standards. - Identify and address process gaps or errors to drive continuous improvement and operational excellence. SKILLS & KNOWLEDGE - Proven knowledge of Android OS, POS hardware, and configuration processes. - Hands-on experience with EloView, Paxstore, ChefTab, and FreshKDS systems. - Strong organization, accuracy, and documentation skills. - Ability to troubleshoot and resolve basic configuration issues. - Understanding of warehouse inventory systems and data accuracy practices.. PREVIOUS EXPERIENCE - 2 –3 years of professional experience in customer success or related roles. - Experience in fintech or SaaS environments preferred. EDUCATION / PROFESSIONAL TRAINING - A high school diploma or GED is required. - Associate degree in Business, Supply Chain, or related fields preferred. - Certifications in Supply Chain Management or Lean methodologies preferred. - An equivalent combination of education and experience may be considered. LANGUAGES & LEVEL OF PROFICIENCY - Fluent in English (written and verbal). - Additional languages are preferred but not required. Compensation: - Our base pay range is $15.00 - 19.00 hourly for this role - Offers will be reflective of the candidate’s location and experience. Benefits: At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes: - Medical, Dental and Vision Insurance - 401k with company match - Paid vacation, 10 company holidays, sick time, and volunteer time off - Employee Resource Groups to build community and inclusion at work - Monthly cell phone and internet stipend - Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com http://spoton.com). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company.