Hardware Support Engineer II

Job description

Dyna Robotics builds general-purpose robots powered by a proprietary embodied AI foundation model with top-in-industry generalization and real-world performance. Already deployed with customers across multiple industries, our robots do commercial-grade work in the physical world. Our team comes from Google DeepMind, Meta, and Cruise, and we're backed by CRV, First Round, and other leading investors. The Role As a Hardware Support Engineer II at Dyna Robotics, you will take a leading role in ensuring the reliability, scalability, and quality of our robotic systems. You will independently drive hardware builds, diagnostics, validation efforts, and quality control initiatives while improving lab processes and supporting cross-functional engineering initiatives. This role requires strong hands-on technical skills, the ability to troubleshoot complex electro-mechanical systems, and a proactive mindset toward maintaining and elevating quality standards across all hardware operations. What You'll Do Technical Execution, Ownership & Quality - Independently fabricate, assemble, integrate, and validate robotic prototypes, including mechanical assemblies, electrical systems, wire harnesses, and electro-mechanical subsystems. - Maintain and enforce hardware quality standards across builds, repairs, and deployments. - Perform detailed inspections and functional validation to ensure all systems meet internal and client-facing quality benchmarks. - Lead root cause investigations for mechanical, electrical, and system-level failures; document findings and drive corrective actions to prevent recurrence. - Develop, execute, and refine comprehensive test plans to ensure repeatability, reliability, and compliance with defined quality metrics. - Design and fabricate assembly jigs, test fixtures, and validation systems to improve consistency and reduce defect rates. - Support and optimize bench-top electrical system builds, ensuring adherence to safety and quality standards for both high- and low-voltage systems. Robotics Operations & Deployment - Own setup, calibration, validation, and maintenance of teleoperation rigs for data collection (lab and client sites). - Ensure deployed systems meet operational readiness standards before client use. - Serve as on-site technical lead during client deployments, maintaining high reliability and resolving issues while upholding company quality standards. - Collaborate with data collection teams to improve robot uptime, operational efficiency, and data integrity. PROCESS IMPROVEMENT & DOCUMENTATION - Develop and maintain Standard Operating Procedures (SOPs), quality checklists, training materials, and serviceability documentation. - Improve lab organization, inventory tracking, and sourcing workflows to maintain traceability and quality control. - Establish and track hardware performance and defect metrics; identify trends and drive process improvements. - Implement structured documentation practices for test results, repairs, and configuration changes. CROSS-FUNCTIONAL COLLABORATION - Work closely with Mechanical, Electrical, Software, and Systems Engineering teams to resolve integration issues while maintaining quality standards. - Provide detailed written and verbal updates to stakeholders, including quality reports, build readiness updates, and deployment summaries. - Mentor junior technicians on best practices for workmanship, inspection procedures, and quality control. What You'll Bring - 3+ years of experience as an Engineering Technician, Hardware Technician, or similar role in Robotics, Automotive, Medical Devices, R&D, or Manufacturing. - Demonstrated experience maintaining and improving hardware quality standards in a lab or production environment. - Strong experience assembling and troubleshooting complex electro-mechanical systems. - Proven ability to independently diagnose and resolve system-level mechanical, electrical, and basic software issues. - Hands-on experience with: - Hand and power tools - High- and low-voltage systems - Wire harness assembly and repair - Soldering and rework - DMMs, oscilloscopes, and power supplies - Electro-mechanical devices and actuators - Ability to interpret mechanical drawings, electrical schematics, and 3D CAD models. - Working knowledge of Linux, command line tools, Python scripting, and networking debugging. - Strong analytical problem-solving skills, including structured root cause analysis and quality reporting. - Ability to be onsite in Redwood City five days per week, with occasional travel to client locations. Bonus Points For - Direct experience with robotic systems, automation platforms, or autonomous hardware. - Experience implementing or working within structured quality systems (e.g., ISO-based processes, formal validation procedures). - Proficiency in CAD tools (Onshape preferred; SolidWorks, CATIA, etc.). - Experience with electrical design tools (e.g., Altium) and PCB bring-up. - Experience with 3D printing, machining, laser cutting, and rapid prototyping workflows. - Experience mentoring junior technicians or leading small build efforts. - Experience in fast-paced startup environments with evolving quality systems ADDITIONAL REQUIREMENTS - Location: in Redwood City, CA (Onsite 5 days/week + occasional travel)