Hardware Support Specialist

Job description

**ABOUT LVT** [LVT](https://www.lvt.com/resources/why-work-at-lvt) is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first [mobile, solar-powered units](https://www.lvt.com/story), our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to [join a cutting-edge team](https://www.lvt.com/careers) that isn't just watching the world change, but actively building the technology that is changing it. We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it. - **A Top-Tier Growth Company:** Named one of the *Financial Times’ Fastest Growing Companies 2025* and *#10 on the Inc. 5000 Rocky Mountain Regional* list for 2025. - **Innovative Leadership:** Our CEO, Ryan Porter, was named an *EY Entrepreneur of the Year 2025*, and our CTO, Steve Lindsey, was inducted into the *Silicon Slopes CTO Hall of Fame* in 2024. - **Product & Software Excellence:** We were named one of *The Software Report’s Top 100 Software Companies of 2023* and are a winner of the *Security Today Govies Award* for 2025. #### ABOUT THIS ROLE LVT's Hardware Support Specialists are the technical backbone connecting our field service network to fast, effective repairs. On this small, high-performing team, you'll diagnose the mechanical and electrical issues behind every service call — guiding field technicians in real time using multimeters, battery diagnostics, and historical data on voltage, current, temperature, and relay states. This role suits tradespeople from automotive, electrical, or home-systems backgrounds ready to apply hands-on troubleshooting expertise from an office setting, delivering expert guidance without leaving the desk. This is an in-office role based at LVT's American Fork, UT headquarters. This position also requires registering with the State of Utah as an Alarm Agent, which includes a federal background check and fingerprinting — separate from LVT's standard employment background check. #### ROLE RESPONSIBILITIES - Diagnose electrical and mechanical issues in real time using voltage, current, temperature, and relay-state data - Direct field technicians by phone through troubleshooting, root-cause identification, and resolution - Guide technicians through mechanical challenges encountered during installation or repair - Reference case history and diagnostic charts to resolve recurring or complex hardware issues - Identify and report replacement parts needed to complete repairs - Document every technician interaction accurately and completely for case continuity - Resolve a high percentage of incoming requests independently, escalating only when necessary #### OUR IDEAL CANDIDATE - **Multimeter Proficiency:** Comfortable using a multimeter to troubleshoot low-voltage DC systems - **Hands-On Trade Background:** Experience assembling or repairing mechanical and electrical components — automotive, electrical, or home-systems trades welcome - **Self-Directed Problem Solver:** Researches and resolves technical issues using manuals, training materials, and case history - **Diagnostic Judgment:** Able to definitively distinguish between a component failure and a configuration issue - **Clear Communicator:** Directs technicians confidently over the phone under time pressure - **Detail-Oriented Documentation:** Captures accurate, complete records of every technician interaction **BENEFITS** We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO. ***LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER.*** *All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.*