Head, Fraud E-Channel Support

Job description

Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Head, Fraud Detection and Prevention for Secured Portfolio and Credit Card E-Channel Job Summary: The position is primarily responsible in managing the credit cards fraud in e-channel, particularly for Metrobank App (MBOA) and Metrobank Online (MBO). The scope of the responsibility includes alignment of all KPIs and controls covering fraud risk for cards, personal loans, auto and home loan. In addition, he will handle the performance monitoring and optimization of various tools such as Falcon, Intuition and the new loan origination system. Qualifications: Bachelor’s degree holder; preferably graduate of a business course Has background on Falcon System preferred At least 5 years of experience in fraud management from a bank holding a senior managerial role Knowledge of MS Word, Excel, and Powerpoint In-depth knowledge of credit card business (advantage if knowledgeable in Authorizations, Fraud, and Chargeback Systems) Other Details: Rank: Senior Officer Unit: Consumer Business Sector - Credit Operations Group Location: 100% Onsite - MCC, Ayala Ave, Makati City