Head, Lifestyle Management (Private Banking)

Job description

# Head, Lifestyle Management (Private Banking) > Access Bank PLC · Lagos, Nigeria · Full-time · Posted 2026-10-30 **Workplace:** on_site **Department:** Retail Banking ## Description **Job Grade:** DM - MGR **Job Location**: Lagos **Job Overview:** To coordinate and oversee bespoke lifestyle management services for Private Banking clients by developing strategic partnerships, managing concierge services, and executing high-impact client engagement initiatives that enhance client experience, satisfaction, and retention. **Key Responsibilities** - Strategic development and deployment of lifestyle products to enhance client experience. - Maintain an engagement process flow that promotes client loyalty. - Ensure brand representation and standards that meet tier-client expectations and corporate goals. - Custodian of the private client database. - Custodian of strategic partnerships and collaborations that meet growing business objectives and goals, creating glitch-free onboarding and client-request processing. - Oversee the Group’s marketing budget, ensuring compliance and alignment with business goals. - Custodian of the Group’s lifestyle-management products and services and ensure all requests are completed in line with the service guide. - Custodian of the Group’s budget, with Group Head approval for expenditures. - Design and oversee all lifestyle-management process flows. - Deploy business-development strategies that align with client-acquisition goals. ## Requirements **Skills/Competencies** _Required skills_ - Excellent customer relationship development/management - Strong customer service orientation - Lifestyle product and service management - Excellent communication and interpersonal skills - High level of professionalism and discretion - Attention to detail _Functional Skills_ - Partnership and stakeholder management - Business development - Leadership and team coordination - Event planning and execution - Vendor sourcing and negotiation - Client relationship management _Generic Skills_ - Proactive and resourceful - Problem-solving and critical thinking - Ability to work under pressure and manage multiple requests - Strong relationship-building ability **Qualifications & Experience** _Mandatory_ - First degree in any Business-related discipline - Relevant professional certification - Minimum of 8-10 years' experience in banking Only shortlisted candidates will be contacted. ## Apply [Apply at Access Bank PLC](https://apply.workable.com/access-bank/j/FE5F22BC94/apply) --- Powered by [Workable](https://www.workable.com)