Head of Account Management

Job description

Company Description Coface is one of the leaders in trade credit insurance and business information products, helping more than 50,000 customers build successful, growing and dynamic businesses all around the world. We offer our clients tailor-made risk management solutions based on our global data coverage and our in-depth risk assessment expertise. Coface’s experience means we can provide high-quality, high-value data to our clients . Our business information services help them with their risk management and operational decision-making. Job Description Lead. Influence. Grow. Shape client success across the Baltics. Are you a strategic leader with a passion for building strong client relationships and driving business growth? Join Coface — a global leader in trade credit insurance and business information — and — take ownership of a high-impact role where your leadership will directly shape client success and commercial performance across Lithuania, Latvia, and Estonia . Your mission As Head of Account Management , you will lead and elevate a team responsible for maximizing the value of our existing client portfolio while ensuring exceptional customer experience and business growth. What you’ll do Lead & inspire a high-performing team Coach, develop, and motivate Account Managers to drive excellence and continuous growth Own client portfolio performance Ensure top-level client satisfaction, retention, and revenue expansion Drive commercial opportunities Identify upselling, cross-selling, and new product development opportunities based on data and market insights Deliver actionable insights Monitor KPIs across the Baltics, identify gaps, and implement improvement plans Collaborate across functions Work closely with internal stakeholders to ensure alignment and operational excellence Strengthen Coface’s market presence Represent the company in the local business community and build strategic relationships Manage key partnerships Develop and maintain relationships with intermediaries and partners Report & influence Prepare key reports and insights for regional and group-level leadership Qualifications What you bring 3+ years of experience in a similar leadership role Strong people management and leadership skills Proven ability to develop teams and drive performance Experience in international or matrix organizations (preferred) Knowledge of credit insurance (highly valued) Fluent English (spoken and written) Additional Information Why join us? Be part of a globally recognized, stable organization Work in a strategic, high-impact leadership role Collaborative, supportive, and international environment Real opportunities for growth and development Modern office in the center of Vilnius + hybrid work model Health insurance and attractive benefits package Monthly salary 4400 - 5000 euros before taxes plus yearly bonuses. Apply now Send us your CV in English (with job reference) and take the next step in your leadership journey. We are waiting for your CV until 30.06.2026.