Head of Account Management, Playradar (m/f/d)

Job description

ABOUT US: Sportradar is the world's leading sports technology company, creating immersive experiences at the intersection of sports, betting, and entertainment. Every day, our products engage millions of sports fans and players around the globe. Within our iGaming ( Playradar ) division, we are building the next generation of gaming experiences across Casino Games, Virtual Sports, Live Betting Products, 24/7 Experiences, and other innovative gaming concepts inspired by the world of sports . By combining premium sports content, engaging gameplay mechanics, and cutting-edge technology, we create products that redefine how players engage with sports and casino entertainment. As part of our continued growth, we are looking for a Head of Account Management to lead and develop our iGaming Account Management function. In this role, you will be responsible for building a high-performing commercial team, driving revenue growth across our operator portfolio, establishing scalable client management processes, and ensuring our customers maximize the value of Sportradar’s iGaming products. As part of our continued growth, Sportradar is currently looking to recruit an experienced Head of Account Management to support and grow our iGaming business across key European locations, with the role based in London, Vienna or Ljubljana . THE CHALLENGE: Own and develop key iGaming client relationships , ensuring strong commercial performance and long-term partnership growth. Lead, coach and develop a high-performing Account Management team. Define account segmentation, customer success strategies and commercial playbooks. Create and refine processes to monitor client performance, manage workstreams and ensure clear communication across stakeholders. Identify additional revenue opportunities by cross-selling and upselling Sportradar’s iGaming products and services. Oversee relationship management, commercial support and service delivery for existing iGaming clients. Collaborate closely with product, sales, operations and technology teams to support the continued growth of Sportradar’s iGaming offering. Establish and monitor relevant KPIs to ensure delivery against client objectives and business targets. Provide client and market insights to internal product teams to support product improvements and future roadmap decisions. Willingness to travel for internal and client meetings according to company travel policies. ABOUT YOU: Extensive experience in commercial, sales, key account or account management roles within iGaming, betting, gaming or a related B2B technology environment. Strong understanding of the iGaming ecosystem , including operators, platforms, content, regulation and market dynamics. Strong analytical mindset with experience managing KPIs and commercial performance. Proven commercial leadership experience with the ability to build, manage and grow long-term client relationships. Experience leading and scaling Account Management or Customer Success teams. Growth mindset with strong proactivity, commercial thinking and the ability to identify new business opportunities. Passionate about sports and casino products. Excellent business English skills , any other language considered a plus. OUR OFFER: A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding. Flexibility to manage your workday and tasks with autonomy. A balance of structure and autonomy to tackle your daily tasks. Vibrant and inclusive community , including Women in Tech and Pride groups which welcome all participants. Global Employee Assistance Programme . Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience). Online training videos . Flexible working hours . While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation — both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a hybrid model, with team members working in the office four days a week to build relationships, exchange ideas, and grow together. OUR RECRUITMENT PROCESS: Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations. First Interview: Meet with the Hiring Manager to discuss the role, your experience and overall fit. Second Interview: Meet with the team for a more in-depth discussion around your background and alignment with the role. Final Interview: Meet with the wider team to further discuss team fit and how you would collaborate across Product and Operations. Final Steps: Receive feedback and, if successful, an offer! At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team! We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.