Head of Accounts (Creative Milkshake)

Job description

[https://app.ashbyhq.com/api/images/user-content/5fce1e15-71f1-4704-a4f3-daac73a8c5e4/ddc5d926-9d32-4201-a202-97c1a9e4e4a4/Creative_Milkshake%20copy.png] ABOUT THE ROLE Creative Milkshake makes scroll-stopping UGC ads that drive results on Meta and TikTok. We're a remote-first creative studio - part of the inBeat/Fieldtrip group - trusted by some of the world's most ambitious DTC brands to turn creative into conversions. Following the merger with inBeat and a deliberate restructure of how we serve clients, we're separating account leadership from business development into two distinct functions. This role - Head of Accounts - owns the existing client base: revenue health, team leadership, invoicing clarity, and account growth. Business development responsibilities will initially sit adjacent to this role and will transition into a dedicated hire as the team scales. This is a commercial leadership role, not a coordination function. You will own monthly invoiced revenue and be accountable for making it predictable. LOCATION The role is fully remote (CET, GMT, or ±1 timezone required). KEY RESPONSIBILITIES 1. Revenue Ownership This is the primary function of the role. - Own monthly invoiced revenue across all existing client accounts - Drive all accounts forward to ensure a fast, consistent invoicing cadence - Identify blockers in delivery, scope, or client behaviour - and resolve them proactively - Ensure no revenue sits in 'pending' longer than necessary If revenue is delayed, this role owns fixing it. 2. Forecasting & Financial Accuracy - Produce a monthly revenue forecast at the start of each month using ClickUp and active project data - Track actual invoiced revenue at month-end - Report on and reduce the variance between forecast and actual - Build toward a cadence of predictable, reliable revenue reporting 3. Invoicing System Ownership - Own the end-to-end invoicing process: system, timing, and accuracy - Ensure every project has a clearly assigned invoice month - Trigger Finance at the right point in each project lifecycle - Create simplicity and clarity in how invoicing works across the AM and PM teams 4. Team Leadership You will lead a team in transition. Part of this role is clarifying what successful Account Management looks like - while building a structure that supports long-term scale. - Lead weekly AM team meetings to align on priorities and delivery standards - Run monthly 1:1s alongside the Head of Client Services - Coach AMs to lead accounts proactively, not reactively - Drive a culture where invoicing is planned, not chased 5. Account Growth & Expansion - Identify and drive upsell opportunities within existing accounts - Own renewals and scope expansions - Ensure accounts grow beyond their initial deal value - Stay close to client sentiment to catch churn risk early 6. Cross-Functional Collaboration - Partner with the Head of Studio and Head of Ops to ensure delivery is positioned for clean invoicing - Work closely with Finance on collections, billing queries, and process improvements - Escalate client-facing issues to the Head of Client Services when they carry commercial or relationship risk - Step into complex projects when needed to unblock delivery and protect the account 7. Business Development - Transitional Scope Note: Transitional Responsibility Business development currently sits within scope of this role as Creative Milkshake grows toward a dedicated BizDev hire/shared inBeat BizDev. The expectation is light-touch support - not a full sales function. - Support inbound lead qualification: review briefs, assess fit, and flag opportunities to the Head of Client Services - Assist in reactivation of lapsed client relationships using existing account knowledge - Identify upsell hooks from within active accounts that can feed into a future outbound pipeline - Provide input on proposal shaping when existing client relationships are in scope WHAT SUCCESS LOOKS LIKE - Revenue becomes predictable - leadership can rely on the forecast - Accounts move quickly and intentionally; nothing stalls without a reason - The AM team operates with commercial urgency and clear role ownership - Invoicing is proactive and systematic, not reactive and chaotic - Accounts grow beyond their initial scope - Business development is supported in a transitional capacity, with a clear hand-off plan in place as the team scales WHO YOU ARE - 6+ years in account management, client success, or commercial leadership - agency experience strongly preferred - Proven ability to drive revenue from existing accounts, not just manage relationships - Experienced leading and developing AM or client-facing teams - Commercially sharp: you think about invoicing, forecasting, and margin, not just client happiness - A clear communicator who can hold a team accountable without losing trust - Comfortable with ambiguity - this team is in active restructure and needs someone who leads into that, not away from it - CET, GMT, or ±1 timezone required TOOLS - ClickUp (project & revenue tracking) - HubSpot or similar CRM - Google Drive & Sheets - Slack - Notion PERKS & CULTURE 🧘🏻‍♀️ Health & wellbeing benefits compensation 💻 Work remotely and create your own schedule ✈️ Generous PTO and holidays 💪 A ridiculously awesome team and work environment 📚 Tons of training opportunities, including paid courses and conferences 🏝️ Annual team retreats around the world [https://app.ashbyhq.com/api/images/user-content/5fce1e15-71f1-4704-a4f3-daac73a8c5e4/6d66b12d-f4a9-4093-ac50-4ef5d5bd0139/Screenshot%202026-05-19%20at%2020.26.44.png]