Head of Aftersales Warranty

Job description

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the role The Legal / Compliance Sr. Specialist is responsible for applying advanced legal and compliance knowledge to manage projects independently, ensuring the organization’s adherence to laws and internal policies. This role also supports junior professionals through coaching and review. This job profile is intended for specialist professionals that apply advanced knowledge of a job area. Required to manage projects / processes independently with limited supervision. Typically coaches and reviews the work of lower level experts. Job purpose The Global Head of Commercial Operations is responsible for leading the commercial management of Sulzer’s global claims portfolio, driving strong commercial and customer outcomes across complex, high-value projects within the oil & gas, industrial, and energy sectors. This is a senior, strategic and operational role leading a team of commercial contract managers, ensuring robust contract interpretation, commercial positioning, and delivery of business objectives, whilst operating at the interface between customers, EPC partners, and internal stakeholders. Working closely with the Global Head of Legal Excellence, the role combines strategic customer relationship management with hands-on engagement in complex commercial matters, requiring strong international experience, sound judgement, and a collaborative leadership approach within dynamic, fast-paced environments. Main accountabilities and tasks This role carries direct accountability for delivering measurable Contribution and EBITDA improvement through disciplined, data-driven claims management. Global Claims Portfolio Management Lead and manage the full global claims portfolio, ensuring effective handling of complex, high-value and cross-border claims, delivering strong financial outcomes and reduction in claim exposure. Direct line management responsiblity for the global aftersales warranty team. Commercial Strategy & Contractual Positioning Define and drive commercial strategies and contractual positions, including negotiation approach, settlement decisions, and recovery opportunities from customers, EPCs, and suppliers. Customer & EPC Relationship Management Own senior customer and EPC relationships, acting as the primary commercial interface to resolve escalated claims while maintaining long-term customer trust and value. Team Leadership & Performance Management Lead, develop, and manage a global team of commercial contract managers, driving accountability, capability, and delivery against business objectives and KPIs. Cross-Functional Alignment & Integration Align Engineering, Quality, Supply Chain, Legal, Finance, and Operations to ensure timely and effective claim resolution. Technical to Commercial Translation Ensure effective linkage between RCFA outputs and commercial decisions, translating technical findings into robust commercial contractual and financial positions. Performance Management & EBITDA Delivery Deliver performance against KPI framework, contributing to EBITDA through claims cost reduction, recovery success, resolution efficiency, and customer outcome quality. Reporting & Performance Governance Establish a robust monthly reporting cadence with clear visibility of financial impact, KPIs, risks, trends, and corrective actions. Continuous Improvement & Operational Excellence Drive continuous improvement across the claims portfolio by identifying trends, reducing repeat issues, and enhancing commercial and operational practices. What we offer you Medical insurance for self and family Company sponsored transportation facility during week days Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.