Head of Banking Operations

Job description

**About us** Traditional banking has never really given people control over their financial life. Satispay exists to change that: to **empower people through finance**. That means making financial services easy and accessible for millions of users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. Same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. Getting there takes leaders who own outcomes across teams, not just tasks, and set the tone for refusing the “someone else will fix this” culture. If that's how you lead, you'll fit right in. **What you'll be doing** As our Head of Banking Operations, you’ll play a key role in making sure every euro of our customers’ money moves, settles, and reconciles safely, at scale. - **Payment rails and cards -** Own SEPA, TARGET, domestic schemes, securities and fund rails, and the money side of cards. Cover foreign exchange where products need it, and keep us compliant with scheme rules. - **Reconciliation -** Reconcile all client money daily. Every break gets an owner, a date, and a root cause, and you always know how much is unreconciled, how old it is, and what it could cost. - **Scale and efficiency -** Handle much higher volumes through process and automation, not headcount. That means fewer failed or delayed payments, fewer manual steps, lower cost per transaction, and lower operational losses. - **New products -** Get every product ready to launch, with the right accounts, rails and controls from day one. - **Partners and expertise -** Manage banks, processors and other partners, with a tested backup behind each critical one. Be the company’s payments expert and give Customer Operations accurate explanations to use as they are. - **Team -** Hire, structure, and develop the Banking Operations team. You will lead and mentor high-performing teams, collaborate closely with peers with structured communication and transparency, demonstrating a commitment to integrity and ownership. **What we're looking for** We are seeking a proven leader with a distinguished track record of success in driving strategic initiatives and achieving significant business growth within relevant sectors. You will lead by example, combining ambition with purpose, drive impactful results, and cultivate ownership and continuous improvement in our dynamic environment. - **European payment infrastructure expertise –** Deep expertise across the landscape: SEPA rulebooks and R-transactions, card schemes and processing, SWIFT and TARGET. You have personally delivered at least one major scheme migration. - **Securities & fund operations –** Hands-on exposure to securities, custody, or fund operations. - **Operations leadership –** Experience running (not just supervising) operations in a licensed institution (bank, electronic money/payment institution, or payment processor). - **Financial rigor –** Proven experience owning a reconciliation estate and driving breaks and operational losses down. A two-cent difference bothers you as much as a two-thousand-euro one — and you know which to fix first. - **Team builder –** Demonstrated success in hiring, structuring, and leveling an operations team. - **Scaler –** Track record of taking operations through a step change in volume using automation and process rather than headcount. - **Credibility –** Highly credible across the table from correspondent banks, schemes, and regulators. - **Fast-paced environment fit –** At home in a fast-growing, product-driven company: challenged by engineers and product managers, and challenging back with data. - **Location –** Based in Luxembourg, or ready to relocate (required). - **Languages –** Fluent English. Italian is a plus. We recognise that exceptional leadership comes in many forms. If you believe you have the vision, experience, and drive to help us shape the future of money, we encourage you to apply. We value the unique perspectives and strengths that exceptional leaders bring, even if their experience doesn’t align with every listed requirement. **Why this is your place** This is a unique opportunity to leverage your experience and leadership to make a profound impact on a company poised for significant future growth. We operate on a principle of reciprocity: significant strategic impacts are met with meaningful rewards and opportunities. - **Drive transformative impact.** Lead critical functions and initiatives that directly contribute to our mission and impact millions of users and businesses. - **Operate in high-growth.** Thrive in a dynamic, fast-moving environment that demands bravery, resilience, and rapid, decisive action at scale. Experience the excitement of navigating growth where change is constant and the customer base/services are rapidly expanding. - **Significant equity participation.** Directly share in Satispay's success through a competitive Stock Option Plan designed to reward leadership and contribution to company growth and raise the bar for collective success. - **Lead exceptional teams.** Build, mentor, and collaborate with high-performing teams in a culture of ownership, collective success, and continuous improvement fueled by feedback. You will learn from the best and lead alongside founders who are hands-on. **CareAbout: how we support your impact** We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout: - ❤️ **Health:** private insurance for you and your family, psychological support with Serenis, mental health workshops. - 💰 **Financial resources:** Stock Option Plan, meal vouchers, relocation support if you’re moving countries. - ⚙️ **Growth and development:** professional development programs, internal mobility, language courses with Preply. - 🌱 **Flexibility:** unlimited PTO, hybrid working policy\*, flexible working hours. - 👨‍👩‍👧 **Family:** enhanced parental leave, additional leave for child sickness. \**We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.* **Equal Opportunity Employer** At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! **Learn more about us** Curious what it's actually like here? Our values and pillars shape how we work every day: [**explore them here**](https://www.satispay.com/en-it/work-at-satispay/). #LI-VR1 #LI-HYBRID *By submitting this application, I acknowledge that I have read and understood the content of the* [*Privacy Policy*](https://www.satispay.com/en-it/legal-hub/privacy-policy/candidates/)