Head of Business Operations

Job description

ABOUT US Common Room is the AI GTM Platform that empowers your teams with AI agents built on complete buyer intelligence. We unify every signal across the full buyer journey into one continuously-updated, person-level view—so your team knows exactly who to target and why, what to say, and when to reach out. GTM teams are drowning in tool sprawl, fragmented data, and AI that doesn't deliver. Common Room replaces your disconnected stack with one platform built for scale and complexity. We bring together data, orchestration, and execution in one system built for orgs of 75-1000+. We've raised over $50 million from top-tier investors including Greylock, Index, and Madrona, and we're backed by 25+ operators from companies like Figma, Stripe, Airtable, Slack, Notion, Loom, and more. As we scale, we are looking for a Head of Business Operations to build and operate the internal systems, processes, and operating cadence that allow the company to scale efficiently. ROLE OVERVIEW The Head of Business Operations will build the operational backbone of Common Room. This role is responsible for designing and running the company’s operating system across Finance Operations, People Operations, and cross-functional initiatives. The focus is on building scalable processes, implementing the right systems, and improving how the company executes. You will work closely with the CEO, VP of Revenue Operations, and leadership team to identify operational bottlenecks, implement improvements, and ensure that the company can scale without accumulating operational or technical debt. This role is ideal for someone who enjoys solving messy operational problems, implementing systems, and making organizations run better. KEY RESPONSIBILITIES COMPANY OPERATING SYSTEM - Build and operate the company’s operating model, including forecasting, planning, and operational cadence - Partner with the leadership team to translate company priorities into measurable operating plans - Drive operational rigor across the business through clear metrics, processes, and reporting - Improve cross-functional coordination between GTM, Product, and Leadership OPERATIONAL INFRASTRUCTURE & SYSTEMS Build the operational architecture that enables Common Room to scale efficiently. - Architect the company’s long-term operational systems strategy, ensuring finance, people, and recruiting infrastructure can scale with company growth - Evaluate, select, and implement core business platforms including: - Finance systems (ERP, billing, expense management) - HR systems (HRIS, payroll, benefits) - Recruiting infrastructure (Ashby) - Establish scalable operational standards and system architecture that prevent future technical and operational debt - Define clear ownership boundaries between internal teams and external partners, determining what capabilities should be built in-house vs. outsourced as the company grows - Design vendor management frameworks and oversee relationships with partners supporting accounting, tax, payroll, and other operational functions - Ensure business systems, processes, and data flows support reliable reporting, decision-making, and cross-functional alignment FINANCE OPERATIONS Establish the operational rigor and financial infrastructure required for a scaled SaaS business. - Build and maintain the financial operating foundation that ensures accurate, reliable financial reporting and operational visibility - Partner with external accounting firms to ensure GAAP-aligned financial statements and compliant financial processes - Design financial policies, internal controls, and documentation that support long-term company scale - Oversee operational finance workflows including revenue recognition for subscription SaaS contracts - Maintain financial data structures such as the chart of accounts and reporting frameworks - Provide leadership with consistent visibility into cash position, burn rate, and financial health - Support the company’s planning processes, including the annual budgeting cycle and rolling forecasts - Maintain and operationalize core SaaS metrics including ARR, NRR, churn, gross margin, CAC, and LTV to support leadership decision-making PEOPLE OPERATIONS Build the people infrastructure and processes that enable the company to scale its team effectively. - Design and operate the company’s employee lifecycle infrastructure, including onboarding, role transitions, and offboarding - Establish scalable people operations policies, systems, and documentation that ensure operational rigor as the team grows - Implement and manage HR systems including HRIS, payroll coordination, and benefits administration - Ensure the company maintains compliance with federal, state, and local employment regulations - Support leadership in executing performance management, promotion, and compensation processes - Maintain accurate employee data and reporting to support leadership visibility and decision-making - Serve as a trusted internal resource for managers and employees on operational and people-related processes - Continuously improve the employee experience while ensuring operational consistency and compliance STRATEGIC & CROSS-FUNCTIONAL PROJECTS Drive operational improvements that strengthen how the company executes and scales. - Identify structural operational gaps and lead initiatives that improve how the organization plans, executes, and measures performance - Partner with GTM, Product, and executive leadership to provide data-driven insights that support key business decisions - Support strategic initiatives such as pricing and packaging analysis, organizational scaling, and new operational capabilities - Translate business insights and operational data into clear decisions, priorities, and execution plans - Improve cross-functional coordination by establishing clear processes, accountability, and reporting structures - Identify and remove systemic operational bottlenecks that limit company execution QUALIFICATIONS EXPERIENCE - 5+ years of experience in Business Operations, BizOps, or Startup Operations - Experience working at a high-growth SaaS company (Series B–D preferred) - Track record of building systems and processes from scratch - Experience implementing finance, HR, or operational systems - Familiarity with SaaS business metrics and operating models SKILLS - Exceptional problem solving and operational thinking - Ability to bring structure and clarity to ambiguous problems - Strong cross-functional communication - Highly organized with strong execution discipline - Comfortable operating in fast-moving startup environments IDEAL CANDIDATE PROFILE Candidates for this role often come from backgrounds such as: - Business Operations at high-growth SaaS companies - Startup operators who have scaled companies from Series A → Series C - Former consulting or growth equity operators who transitioned into startup BizOps roles - Operators who have worked closely with founders to build operational infrastructure OUR VALUES - Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions. - Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building. - Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions. - We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency. OUR BENEFITS Our investment in caring for our employees and their families is a key part of our values and culture at Common Room: - Competitive base compensation with meaningful equity ownership - Health insurance including medical, dental, and vision, HSA and FSA - We pay 100% of your employee premium and 50% of your premium for any dependents - Unlimited Paid Time Off - Paid Company Holidays - Work from home policy including a laptop and support for your home office needs - Monthly Remote Stipend - 401(k) self contribution - Paid Family Leave - Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.