Head of Business Operations

Job description

Building Healthcare That Remembers Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to. At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 240 million patient interactions, 62,000 care protocols, 1.6 million decision pathways. We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C https://www.assorthealth.com/blog/assort-health-raises-120-million-series-c-to-scale-largest-deployment-of-ai-agents-for-the-patient-journey at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list! Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below. About the Role We're hiring a Head of Business Operations to be the strategic and operational right hand to our executive team—the person who sees around corners, sets the operating cadence, and makes sure the highest-stakes decisions get made with the best possible data. You'll build and manage a lean team of BizOps generalists working across GTM, RevOps, Finance, and Product, with the autonomy to identify the highest-leverage problems and the mandate to solve them. This is a high-ownership role with a direct line to executive leadership and significant room to grow as the company scales. Location: San Francisco What You’ll Do: - Build out and manage lean team of Business Operations generalists who work across GTM, Revenue Operations, Finance, and Product to execute against Assort Health’s growth goals - Identify the highest-leverage problems across the business and drive the cross-functional initiatives to solve them - Set the operating rhythm for the business: run company planning cadences and key leadership meetings, define and manage key KPI reporting, prepare for board meetings, etc. - Partner with Finance and RevOps to turn data into the insights that shape executive decisions - Stand up new functions and roles as the company scales What We’re Looking For: - 7+ years of experience, with a foundation in management consulting, investment banking, PE, or VC, and meaningful time inside a high-growth startup - Track record of owning ambiguous, cross-functional problems end-to-end and driving them to outcomes - Experience hiring, managing, and developing a team - You have an extremely high degree of agency and autonomy - You have an exceptional ability to draw key insights from both quantitative and qualitative data - You’re a structured thinker with a natural capacity to distill complex concepts and effectively communicate them to a variety of audiences - You have a team-first mentality and communication skills that allow you to influence others at all levels and across all functions within the organization to rally behind shared business goals - You use AI aggressively in your daily work—not as a buzzword, but as a real force multiplier on how much you can ship BENEFITS & PERKS FOR ASSORTIES - 💸 Competitive Compensation – Including salary and employee stock options so you share in our success. - 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow. - 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive. - 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first. - 🏖 Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it. - 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas. - 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health. - 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier. - 👵 401(k) – Build your retirement savings. HOW WE WORK & WHAT WE VALUE Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you! Please note: the Assort Health Talent Team will only email you from an assorthealth.com http://assorthealth.com email address.