Head of Campervan Operations - Perth

Job description

**ABOUT US** Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey. **THE ROLE** As a **Head of Campervan Operations**at **23 Stirling Cres, Hazelmere WA 6055, Austrália**, you will lead operations across a cluster of depots, ensuring excellence in customer service, fleet availability, and operational efficiency. You will coach and support Operations Supervisors to consistently implement standard operating procedures and hit key performance targets. This is a leadership position with high impact and visibility, reporting directly to the Regional Director. **KEY RESPONSIBILITIES** As a **Head of Campervan Operations**, you’ll oversee a cluster of depots, ensuring they run efficiently, consistently, and in line with Indie Campers’ standards. You’ll be the key link between local teams and central functions, driving performance, customer satisfaction, and operational excellence. Your responsibilities will include: - Collaborating with Depot Leaders across multiple locations - Ensuring compliance with SOPs and high standards of customer service - Monitoring KPIs and implementing strategies to improve performance - Collaborating with Central Ops, Finance, and HR teams **WHO ARE WE LOOKING FOR?** - **7–10 years of experience in hands-on operational roles (rent-a-car, logistics, retail, hospitality)** - **3–5 years in team leadership roles managing multiple locations or high-volume depots** - Comfortable acting on operational KPI data - **Amenable to commute to and from the Depot: 23 Stirling Cres, Hazelmere WA 6055, Austrália** - Strong communication skills and fluency in English - A valid driver’s license and willingness to drive campervans - A hands-on, solution-oriented mindset and the ability to manage teams in dynamic environments - Availability to work on weekends and holidays as needed - Interest in our product and willingness to learn the technical details of campervans Bonus if you have experience with: - Fleet management and vehicle maintenance - Process improvement and digital tracking tools - Training, workforce planning, and team development ***Are you ready to go Indie?***