Head of Claims

Job description

A Company That Matters Insurance exists to support people at their most vulnerable, after an accident, illness, theft, fire, or crisis. Claims are the moment of truth. That’s why we’re passionate about making every claim more empathetic, more efficient, and more human. ClaimSorted is an AI-native Third Party Administrator that manages claims operations for insurers across auto, property, travel, gadget, pet, renters, and liability. We combine world-class claims talent with proprietary AI systems to deliver dramatically faster resolutions, lower leakage, and a fundamentally better customer experience We’re backed by some of the largest funds in the world Y Combinator, Atomico, and Eurazeo, and already manage claims for MGAs and insurers across the US, UK, and Europe, including publicly traded companies and some of the most well-known household names. Now we’re looking for a Head of Claims to help redefine how claims should operate in the modern world. Not optimize around the edges. Not maintain legacy processes. Rebuild the function entirely. The Role This role requires 5 days a week in-person at our London, New York or future Dallas office This is not a traditional insurance leadership role. We are looking for someone who sees claims as an operational, technical, and product problem - not just a people-management problem. Your mission will be to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication. You will own claims standards across the company and work directly with founders, product, engineering, and operations to rethink every part of the claims lifecycle. You’ll build systems that scale. You’ll coach technical excellence into the organization. You’ll personally handle claims to stay close to reality. You’ll make hard decisions under pressure. And you’ll help create the operational model that defines the future of claims. This role is for someone ambitious enough to believe the industry can operate radically better than it does today. What You’ll Do Rebuild claims operations from first principles - Redesign workflows, escalation structures, QA systems, and claims governance - Identify operational bottlenecks and eliminate unnecessary complexity - Build scalable claims standards across multiple lines of business and regions - Partner with product and engineering teams to automate and improve workflows using AI Own technical claims excellence - Define claims handling standards across auto, property, liability, travel, renters, and other products - Own governance for complex, high-risk, litigated, or precedent-setting claims - Drive improvements in leakage, fraud prevention, recoveries, and audit performance - Review difficult claims personally and make final technical decisions where needed Build elite claims teams - Hire and develop exceptional Claims Handlers, Team Leads, QA specialists, and handlers - Raise the technical bar across the organization - Create coaching systems, calibration frameworks, and technical training - Build a culture of ownership, urgency, and high standards Partner with customers - Act as the senior claims expert in customer and partner meetings - Support launches, audits, escalations, and strategic insurer discussions - Build trust with carriers, MGAs, brokers, and enterprise partners Why Join ClaimSorted - Work on one of the largest unsolved problems in insurance - Help define the future operating model for claims - Work directly with founders - High ownership and real impact - Competitive compensation + meaningful equity - Fast-moving environment with exceptional people - Opportunity to build a category-defining company Experience - 7–15 years of claims experience - Deep technical claims expertise across auto, property, and liability - Experience working in a startup or a scale up - Experience leading claims operations and technical governance - Experience managing Team Leads and Claims Managers - Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworks - Strong knowledge of regulatory and compliance requirements, with ability to integrate these into operational processes - Legal background strongly preferred You should thrive here if you: - Get frustrated by inefficient systems and want to rebuild them - Care deeply about operational excellence - Enjoy making difficult decisions under pressure - Like being close to the work instead of managing from a distance - Operate with urgency and intensity - Prefer ownership over bureaucracy - Want to build something industry-defining Outcomes You’ll Own - Claims quality and technical accuracy - Leakage reduction - Complaint rates - SLA and backlog performance - QA and audit scores - Fraud and litigation outcomes - Recovery performance - Team quality and satisfaction - Claims governance across all accounts Benefits - Competitive salary beyond the industry standard - Generous, transparent equity participation - Skilled Worker visa sponsorship in the UK - 28 days annual leave plus bank holidays(20 Days in the US) - 30 days of remote work annually - Health insurance - Pension contributions in line with UK auto-enrolment requirements - Company offsites