Head of Claims and Insurance

Job description

**Who we are** Atoms is building the machines that power the next era of progress. Over the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less intelligent, far less efficient, and far more constrained. We’re changing that. Atoms builds Physical AI— real-world robots for the industries that move civilization forward, starting with food, mining, and transport. Our systems are designed to understand, predict, and control the real world with precision, turning complex physical operations into something more reliable, more scalable, and more productive. This work requires more than robotics. It requires deep integration across hardware, software, AI, operations, manufacturing, and real estate. We don’t just build machines in a lab. We deploy them into real environments, operate them, learn from them, and improve them until they work at scale. We are roboticists, engineers, operators, and builders. We believe the next great technology companies will not only transform information, but the physical systems that shape everyday life. If you want to work on hard problems with real-world impact, join us. **About the role** We are seeking a visionary and operational leader to act as the "General Manager" for our Risk and Insurance team. Navigating the complex, high-volume environment of modern mobility platforms require a world-class risk management organization. This is a dynamic leadership position at the intersection of risk operations, internal policy, and corporate strategy, responsible for managing substantial auto liability, workers compensation, General Liability, and EPL claims. In this role, you will oversee our internal as well as our external claims team, carrier landscape, and drive aggressive cost-mitigation strategies, and position the Claims organization as the company’s "Early Warning System" for risk. You will be a vital cross-functional partner, translating complex front-line claims data into actionable intelligence for all teams across the company to protect our long-term cost of risk. The ideal candidate is an expert problem-solver and tech-forward thinker who balances deep operational expertise with high empathy, capable of leading a resilient team through structural change and navigating ambiguity at scale. This role reports directly to the COO and serves as a primary strategic liaison with insurance brokers and carrier partners. **What you’ll do** - Claims Strategy & Execution: Define and drive the comprehensive claims strategy for our rideshare operations and associated corporate programs. Ensure end-to-end claim management execution perfectly aligns with the company’s broader financial objectives and risk tolerance. - Complex Partner & TPA Landscape Management: Architect and oversee the claims provider landscape. Lead the vetting, selection, and integration of claims providers. Set stringent Service Level Agreements (SLAs), conduct rigorous audits, and drive strict accountability to ensure external partners deliver on operational excellence. - Severe Casualty & Litigation Management: Provide direct oversight and strategic consultation on high-exposure, complex, and high-profile casualty claims. Work hand-in-hand with internal Legal counsel to craft winning litigation strategies, guide appropriate reserving practices, and drive optimal resolutions. - Predictive Analytics & "Early Warning" Identification: Move the Claims function from reactive management to predictive intelligence. Utilize massive data ecosystems and our Risk Management Information System (RMIS) to spot loss trends, detect fraud vectors early, and provide decision-ready insights to Actuarial and executive leadership before they impact reserves. - Cross-Functional & Policy Advocacy: Step beyond traditional operational boundaries to serve as a critical liaison between Claims, Product, Engineering, Safety, and Legal. Translate operational data into compelling policy narratives, supporting carrier renewals and story telling as well as structural reforms that lower the company's long-term cost of risk. - Team Leadership & Legacy Building: Lead, mentor, and scale a multifaceted Claims organization spanning First Notice of Loss (FNOL), Customer Care, Quality Assurance, and Advocacy. Cultivate a highly engaged culture of continuous improvement, psychological safety, and operational excellence, building a resilient leadership bench. **What we’re looking for** - 5–8+ years of progressive experience in risk management, insurance, or claims leadership - Experience working on both the insurance carrier side and the insured/corporate risk management side strongly preferred - Direct experience managing Auto Liability claims required - Significant experience handling claims in Florida and California required - Demonstrated expertise navigating high-litigation, plaintiff-friendly jurisdictions - Working knowledge of EPL, Physical Damage, and General Liability claims - Experience supporting or operating within mobility, transportation, or rideshare-related environments preferred - Familiarity with risk exposures associated with W-2 employee workforces across multi-state operations preferred - Proven ability to lead broker and carrier negotiations - Strong financial and analytical capabilities with the ability to translate claims data into business impact - Ability to operate both strategically and tactically in a high-growth environment **What success looks like** - Experience: 10+ years of progressive leadership within Claims Operations, Risk Management, and Insurance Strategy, with heavy emphasis on commercial auto and general liability within the transportation, logistics, or gig-economy sectors. - Technical Claims Expertise: Deep proficiency in complex casualty litigation, reserving methodologies, and actuarial concepts. Proven track record of driving operational excellence, continuous improvement initiatives, and technological transformation in a fast-paced environment. - Carrier & TPA Oversight: Extensive experience managing, auditing, and optimizing large-scale external carrier and TPA relationships, ensuring strict compliance with SLAs and aggressive cost-containment goals. - Tech-Forward Mindset: A proactive innovator experienced in collaborating with Product and Engineering teams to build, enhance, or integrate claims technologies, AI solutions, and automated workflows. - Data Focused: Using data to see trends, get to the root cause, and use data to take action to drive continued safety improvements across the organization. - Executive Communication: Exceptional executive presence with the unparalleled business judgment needed to distill granular operational metrics into compelling strategic narratives for the C-suite, Legal partners, and carrier partners. - Empathetic Leadership: 5+ years of senior management experience leading distributed operations. A highly collaborative leader fosters a supportive environment, seamlessly blending a people-centric approach with strong accountability and performance standards. - Education: Bachelor’s degree required; JD, MBA, or advanced insurance designations (e.g., CPCU, ARM) are highly preferred. **Why join us** At Atoms, you’ll work on one of the defining challenges of our time—bringing automation into the physical world to drive real, lasting impact. We exist to uncover valuable unknown truths and turn them into progress, which means constantly pushing beyond what’s known and building what doesn’t yet exist. The work is ambitious and often challenging, but it’s grounded in a shared sense of purpose and a team committed to seeing it through together. Our work only matters if it serves others, and we know that meaningful progress depends on the trust of the people we serve and the strength of our team—so we invest in both, creating an environment where you can do your best work and grow. **What else you need to know** This role is based in our Dallasoffice. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week. The base salary range for this role is **$150,000 - $200,000 per year.** Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications. Base salary is just one part of your total rewards package. You may also be eligible for equity awards. **Benefits Summary (USA Full-Time Exempt Employees):** - Medical, Dental, Vision, Disability, and Life Insurance - Flexible Spending Account / Health Savings Account Options - 401(k) - Equity - Sick Time, Unlimited Flexible Time Off, and Paid Holidays - Paid Parental Leave - Pre-Tax Commuter Benefit Plan Benefits are subject to change at the company's discretion. Atoms accepts applications on an ongoing basis. **Ready to join us as we serve those who serve others?** *#LI-Onsite*