Head of Client Delivery (Client Success, Implementation, AI & GTM Systems – Remote, U.S. Hours)About the RoleWe’re hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success.This is a senior, hands-on role where you’ll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems.If you’ve led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you.ResponsibilitiesPost-Sales Delivery & ImplementationOwn the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoptionEnsure clients achieve measurable outcomes and time-to-valueOversee multiple client implementations while maintaining quality and timelinesClient Ownership & AccountabilityAct as the primary owner for client success, satisfaction, and retentionServe as a trusted advisor to client stakeholdersManage complex escalations and lead resolution strategiesTechnical & GTM EnablementPartner with Sales, Product, and Engineering on implementations and custom use casesTranslate business goals into technical workflows and execution plansEnsure GTM systems, automation, and integrations are optimizedProcess Building & OptimizationBuild and refine client delivery processes, playbooks, and SOPsIdentify risks early and proactively prevent delivery issuesHelp scale the Client Delivery and Success functionLeadership & CollaborationAlign cross-functional teams across delivery, product, and go-to-marketContribute to long-term strategy for retention and expansionDrive continuous improvement through data, feedback, and insightsRequirementsSenior-level experience in Client Success, Implementation, Solutions Engineering, or GTM rolesStrong understanding of GTM systems, automation workflows, and integrationsExperience working directly with clients in high-stakes, outcome-driven environmentsStrong communication skills with both technical and non-technical stakeholdersProven problem-solving and risk management capabilitiesComfortable working remote during U.S. business hoursNice to HaveExperience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)Experience scaling client delivery or post-sales functionsExperience managing complex technical implementations and integrationsBachelor’s degree in Business, Engineering, Computer Science, or related fieldTools & TechGTM and automation toolsAI platforms (ChatGPT, Claude, Clay)CRM and client delivery systemsIntegration and workflow toolsWhy JoinOwn and lead client delivery and success at scaleWork at the intersection of AI, automation, and GTM systemsDirect impact on client outcomes, retention, and growthHigh-ownership leadership role in a fast-growing environmentFully remote role with strategic influence and execution responsibilityWhat Success Looks LikeStrong client onboarding and implementation success ratesFaster time-to-value and adoption milestonesHigh client satisfaction and retentionReduced delivery risks and escalationsGrowth through account expansion and long-term client successApply NowIf you’re a Head of Client Delivery who can own implementations, drive outcomes, and scale client success, we’d love to hear from you.Apply now and help build a high-performing, client-focused delivery function.
Head of Client Delivery (Client Success, Implementation, AI & GTM Systems – Remote, U.S. Hours)
About the Role
We’re hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success.
This is a senior, hands-on role where you’ll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems.
If you’ve led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you.
Responsibilities
Post-Sales Delivery & Implementation
- Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption
- Ensure clients achieve measurable outcomes and time-to-value
- Oversee multiple client implementations while maintaining quality and timelines
Client Ownership & Accountability
- Act as the primary owner for client success, satisfaction, and retention
- Serve as a trusted advisor to client stakeholders
- Manage complex escalations and lead resolution strategies
Technical & GTM Enablement
- Partner with Sales, Product, and Engineering on implementations and custom use cases
- Translate business goals into technical workflows and execution plans
- Ensure GTM systems, automation, and integrations are optimized
Process Building & Optimization
- Build and refine client delivery processes, playbooks, and SOPs
- Identify risks early and proactively prevent delivery issues
- Help scale the Client Delivery and Success function
Leadership & Collaboration
- Align cross-functional teams across delivery, product, and go-to-market
- Contribute to long-term strategy for retention and expansion
- Drive continuous improvement through data, feedback, and insights
Requirements
- Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles
- Strong understanding of GTM systems, automation workflows, and integrations
- Experience working directly with clients in high-stakes, outcome-driven environments
- Strong communication skills with both technical and non-technical stakeholders
- Proven problem-solving and risk management capabilities
- Comfortable working remote during U.S. business hours
Nice to Have
- Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)
- Experience scaling client delivery or post-sales functions
- Experience managing complex technical implementations and integrations
- Bachelor’s degree in Business, Engineering, Computer Science, or related field
Tools & Tech
- GTM and automation tools
- AI platforms (ChatGPT, Claude, Clay)
- CRM and client delivery systems
- Integration and workflow tools
Why Join
- Own and lead client delivery and success at scale
- Work at the intersection of AI, automation, and GTM systems
- Direct impact on client outcomes, retention, and growth
- High-ownership leadership role in a fast-growing environment
- Fully remote role with strategic influence and execution responsibility
What Success Looks Like
- Strong client onboarding and implementation success rates
- Faster time-to-value and adoption milestones
- High client satisfaction and retention
- Reduced delivery risks and escalations
- Growth through account expansion and long-term client success
Apply Now
If you’re a Head of Client Delivery who can own implementations, drive outcomes, and scale client success, we’d love to hear from you.
Apply now and help build a high-performing, client-focused delivery function.
Pavago - Connecting You to Global Remote Opportunities 🌍At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.🌟 Why Consider Opportunities Through Pavago?Competitive Pay: Command the salary you deserve, regardless of where you reside.Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀Explore global opportunities with us today!"
Pavago - Connecting You to Global Remote Opportunities 🌍
At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.
🌟 Why Consider Opportunities Through Pavago?
Competitive Pay: Command the salary you deserve, regardless of where you reside.
Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.
Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.
Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.
Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀
Explore global opportunities with us today!"
