Head of Client Delivery – Client Success, Implementation, AI & GTM SystemsFull-Time | Remote | U.S. Business HoursAbout the RoleAt Pavago, one of our clients is hiring a Head of Client Delivery to own the post-sales journey from onboarding and implementation through adoption, retention, and expansion.This is a senior, hands-on role for someone who can manage complex client implementations, build trusted relationships, and translate business goals into effective AI, automation, and GTM workflows.You’ll work closely with Sales, Product, Engineering, and leadership to ensure clients launch successfully, see value quickly, and remain successful long term.What You’ll OwnClient Delivery & ImplementationOwn client onboarding, implementation, adoption, and ongoing successManage multiple implementations, timelines, milestones, and deliverablesTranslate client goals into clear workflows and execution plansDrive faster time-to-value and successful adoptionIdentify risks, blockers, and delivery issues before they escalateClient Success & RetentionOwn client satisfaction, retention, and account healthBuild strong relationships with key client stakeholdersLead client reviews, implementation updates, and strategic conversationsManage escalations and drive issues through resolutionIdentify opportunities for expansion and deeper adoptionAI, Automation & GTM SystemsSupport implementations involving AI, CRM, GTM, automation, and integrationsTranslate business requirements into technical workflowsPartner with Product and Engineering on integrations and custom use casesOptimize client workflows for efficiency, scalability, and measurable outcomesProcess & LeadershipBuild and improve onboarding playbooks, SOPs, and delivery processesStandardize implementation workflows as the client base growsImprove visibility into client health, milestones, risks, and outcomesPartner with leadership on retention, expansion, and Client Delivery strategyWhat We’re Looking ForSenior experience in Client Delivery, Customer Success, Implementation, Solutions Engineering, or Technical Account ManagementProven experience managing complex client implementationsStrong understanding of GTM systems, CRM platforms, automation, and integrationsStrong client-facing and stakeholder management skillsAbility to work effectively with both technical and non-technical teamsExcellent written and spoken EnglishStrong project management, problem-solving, and ownership skillsComfortable working remotely during U.S. business hoursNice to HaveExperience with ChatGPT, Claude, Clay, or similar AI/GTM toolsSaaS, AI, technology, or high-growth startup experienceExperience scaling Client Success or Implementation functionsExperience with complex technical integrations and automation workflowsWhat Success Looks LikeFaster client onboarding and time-to-valueStrong implementation and adoption ratesHigh client satisfaction and retentionFewer delivery risks and escalationsIncreased account expansion and long-term client valueScalable and consistent Client Delivery processesWhy This Role Stands OutOwn the complete post-sales client lifecycleWork at the intersection of AI, automation, GTM, and client successDirect impact on retention, expansion, and client outcomesHigh visibility across Product, Engineering, Sales, and leadershipFully remote with significant ownership and growth potentialInterview ProcessInitial Application ReviewSpark Hire Intro VideoClient Delivery / Implementation InterviewClient InterviewOffer & OnboardingWhat Happens After You ApplyAfter applying, you’ll receive an email invitation from Spark Hire to complete a short Intro Video. This helps our hiring team learn more about your client delivery, implementation, technical, and communication experience before the interview stage.You can complete the recording on your own time and re-record your responses before submitting if needed.Please check your inbox and spam/junk folder for the Spark Hire invitation.Apply NowIf you’ve led client implementations, understand modern AI and GTM systems, and know how to turn client goals into measurable outcomes, we’d love to hear from you.#ClientDelivery #CustomerSuccess #Implementation #GTM #AI #Automation #SaaS #ClientSuccess #RemoteJobs
Head of Client Delivery – Client Success, Implementation, AI & GTM Systems
Full-Time | Remote | U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Head of Client Delivery to own the post-sales journey from onboarding and implementation through adoption, retention, and expansion.
This is a senior, hands-on role for someone who can manage complex client implementations, build trusted relationships, and translate business goals into effective AI, automation, and GTM workflows.
You’ll work closely with Sales, Product, Engineering, and leadership to ensure clients launch successfully, see value quickly, and remain successful long term.
What You’ll Own
Client Delivery & Implementation
- Own client onboarding, implementation, adoption, and ongoing success
- Manage multiple implementations, timelines, milestones, and deliverables
- Translate client goals into clear workflows and execution plans
- Drive faster time-to-value and successful adoption
- Identify risks, blockers, and delivery issues before they escalate
Client Success & Retention
- Own client satisfaction, retention, and account health
- Build strong relationships with key client stakeholders
- Lead client reviews, implementation updates, and strategic conversations
- Manage escalations and drive issues through resolution
- Identify opportunities for expansion and deeper adoption
AI, Automation & GTM Systems
- Support implementations involving AI, CRM, GTM, automation, and integrations
- Translate business requirements into technical workflows
- Partner with Product and Engineering on integrations and custom use cases
- Optimize client workflows for efficiency, scalability, and measurable outcomes
Process & Leadership
- Build and improve onboarding playbooks, SOPs, and delivery processes
- Standardize implementation workflows as the client base grows
- Improve visibility into client health, milestones, risks, and outcomes
- Partner with leadership on retention, expansion, and Client Delivery strategy
What We’re Looking For
- Senior experience in Client Delivery, Customer Success, Implementation, Solutions Engineering, or Technical Account Management
- Proven experience managing complex client implementations
- Strong understanding of GTM systems, CRM platforms, automation, and integrations
- Strong client-facing and stakeholder management skills
- Ability to work effectively with both technical and non-technical teams
- Excellent written and spoken English
- Strong project management, problem-solving, and ownership skills
- Comfortable working remotely during U.S. business hours
Nice to Have
- Experience with ChatGPT, Claude, Clay, or similar AI/GTM tools
- SaaS, AI, technology, or high-growth startup experience
- Experience scaling Client Success or Implementation functions
- Experience with complex technical integrations and automation workflows
What Success Looks Like
- Faster client onboarding and time-to-value
- Strong implementation and adoption rates
- High client satisfaction and retention
- Fewer delivery risks and escalations
- Increased account expansion and long-term client value
- Scalable and consistent Client Delivery processes
Why This Role Stands Out
- Own the complete post-sales client lifecycle
- Work at the intersection of AI, automation, GTM, and client success
- Direct impact on retention, expansion, and client outcomes
- High visibility across Product, Engineering, Sales, and leadership
- Fully remote with significant ownership and growth potential
Interview Process
- Initial Application Review
- Spark Hire Intro Video
- Client Delivery / Implementation Interview
- Client Interview
- Offer & Onboarding
What Happens After You Apply
After applying, you’ll receive an email invitation from Spark Hire to complete a short Intro Video. This helps our hiring team learn more about your client delivery, implementation, technical, and communication experience before the interview stage.
You can complete the recording on your own time and re-record your responses before submitting if needed.
Please check your inbox and spam/junk folder for the Spark Hire invitation.
Apply Now
If you’ve led client implementations, understand modern AI and GTM systems, and know how to turn client goals into measurable outcomes, we’d love to hear from you.
#ClientDelivery #CustomerSuccess #Implementation #GTM #AI #Automation #SaaS #ClientSuccess #RemoteJobs
Pavago - Connecting You to Global Remote Opportunities 🌍At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.🌟 Why Consider Opportunities Through Pavago?Competitive Pay: Command the salary you deserve, regardless of where you reside.Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀Explore global opportunities with us today!"
Pavago - Connecting You to Global Remote Opportunities 🌍
At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.
🌟 Why Consider Opportunities Through Pavago?
Competitive Pay: Command the salary you deserve, regardless of where you reside.
Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.
Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.
Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.
Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀
Explore global opportunities with us today!"
