Head of Client Management

Job description

THE ROLE You will play a key role in our fast-paced Yacht Management team, leading the delivery of exceptional service to our clients and their yachts. Reporting to the Managing Director, you’ll ensure consistently high standards across the fleet by guiding and supporting your team of Client Managers. As a supportive leader and confident decision-maker, you will build strong relationships with clients, captains, and colleagues, becoming a trusted advisor. You will also be a member of the Maritime Board, working collaboratively with a group of fellow specialist team leaders who collectively lead the Yacht Management Department as whole. Your expertise in maritime and yacht management will help your team navigate complex situations and drive professional growth. You’ll foster a proactive feedback culture, addressing concerns early and championing continuous improvement. You will oversee yacht allocations, resource planning, and ensure processes are both standardized and adaptable to client needs. You’ll also focus on upskilling your team, encouraging technology adoption, and bridging gaps between offices for a seamless client experience. In addition, you will manage cross-selling opportunities, oversee client account invoicing, and ensure your team is fully informed about our product portfolio, driving growth and maintaining up-to-date knowledge of agreements and service terms. This is an exciting leadership opportunity to shape the future of client management at , empowering you to drive change and make a lasting impact. ABOUT YOU You are a supportive and collaborative leader with excellent communication and listening skills, fluency in English is essential You are confident in your decision-making and thrive on building strong, trust-based relationships with colleagues, clients and captains. You are client-service focused, always seeking to understand and anticipate client needs. You are proactive, regularly seeking feedback and addressing issues before they escalate. You are highly organised, able to prioritise and adapt processes to ensure consistency and quality across the team. You are motivated to drive improvement, upskill your team, and encourage technology adoption. You excel at working across departments and bridging gaps between offices to deliver a seamless client experience . QUALIFICATIONS 5 years’ experience in a leadership or senior client management role within the yachting or maritime sector, with a strong understanding of industry best practices. Demonstrated ability to manage complex situations and provide clear, confident guidance. Highly organised with strong attention to detail You are a proactive self-starter, motivated to contribute ideas and add value beyond the brief WHY ? is a professional, trusted and ethical business and brand, with high doses of positivity, energy and fun. is committed to working with greater purpose, lighter footprints and within a stronger community. For sustainability is about the future. A future that's bright and a future that's kind. It's about having respect for each other and the planet. Our company values are naturally aligned with the new generation of Clients, crew and professionals engaging with the superyacht industry positioning as THE company that can best serve their needs. Working with is a boutique and personalized experience for our clients and team alike, we have an unwavering commitment to investing in long term relationships over short term financial gains is a privately owned founder led business. No distractions and no conflict of interests to get in the way of quick and bold decision making throughout the business. Opportunity not hierarchy. We have an 'all hands-on deck' approach that comes from the very top to ensure everyone across the business is well supported and their goals are achieved. The best is yet to come; there is long term opportunity for team members to grow with the business with the launch of 's exciting expansion plans in the US and Pacific.