Head of Client Operations (Cold Email, Client Success, Campaign Performance – Remote, U.S. Hours)About the RoleWe’re hiring a Head of Client Operations to own everything that happens after a client signs — from campaign performance to retention and results.This is a high-ownership role where you’ll manage client relationships, optimize cold email campaigns, and ensure delivery quality at scale. You’ll work directly with the founder, outreach team, and developers to keep campaigns performing and clients satisfied.If you’ve operated in fast-growing startups, understand cold email and lead generation, and can take full accountability for outcomes — this role is for you.ResponsibilitiesClient Relationship OwnershipAct as the primary point of contact for 20–30 active clientsLead client check-ins, manage expectations, and handle ongoing requestsProactively identify risks and prevent churnOwn client satisfaction, retention, and long-term successCampaign Performance & OptimizationDiagnose and fix underperforming cold email campaignsTroubleshoot deliverability issues, list quality, and low-converting copyReview and QA campaigns before launchContinuously optimize campaigns for performance and resultsProcesses, Systems & DocumentationBuild and refine delivery processes and documentationCreate scalable playbooks and workflowsTrack SLAs, client health metrics, and performance standardsCross-Functional CollaborationWork closely with developers on technical and infrastructure issuesCoordinate with the outreach team on execution and optimizationReport directly to the founder on client health, risks, and performanceRequirementsExperience leading client operations, account management, or delivery in a startup environmentStrong background in cold email, lead generation, or outbound campaignsHands-on expertise in:Cold email strategyCopywritingDeliverability and inbox placementCampaign optimizationAbility to personally write and improve campaign copyTechnical understanding of APIs, automations, and data workflowsExperience using AI tools for day-to-day operations and optimizationStrong problem-solving skills and ability to operate in fast-changing environmentsComfortable working remote with U.S. client time zonesNice to HaveExperience in high-growth startups or early-stage companiesExperience managing multiple client accounts simultaneouslyFamiliarity with outreach tools and campaign infrastructureTools & TechCold email platforms and outreach toolsCRM and campaign management toolsAI tools for content, analysis, and optimizationAutomation tools and API integrationsWhy JoinOwn end-to-end client operations and campaign performanceWork directly with the founder in a high-impact leadership roleOperate in a fast-growing startup environmentOpportunity to build and scale systems, processes, and playbooksFully remote role with high ownership and autonomyWhat Success Looks LikeHigh client retention and low churnStrong campaign performance and deliverability outcomesConsistent, high-quality client experience and satisfactionScalable and efficient delivery systems and processesApply NowIf you’re a Head of Client Operations who can own client success, optimize campaigns, and drive results, we’d love to hear from you.Apply now and help scale high-performing client operations in a fast-growing environment.
Head of Client Operations (Cold Email, Client Success, Campaign Performance – Remote, U.S. Hours)
About the Role
We’re hiring a Head of Client Operations to own everything that happens after a client signs — from campaign performance to retention and results.
This is a high-ownership role where you’ll manage client relationships, optimize cold email campaigns, and ensure delivery quality at scale. You’ll work directly with the founder, outreach team, and developers to keep campaigns performing and clients satisfied.
If you’ve operated in fast-growing startups, understand cold email and lead generation, and can take full accountability for outcomes — this role is for you.
Responsibilities
Client Relationship Ownership
- Act as the primary point of contact for 20–30 active clients
- Lead client check-ins, manage expectations, and handle ongoing requests
- Proactively identify risks and prevent churn
- Own client satisfaction, retention, and long-term success
Campaign Performance & Optimization
- Diagnose and fix underperforming cold email campaigns
- Troubleshoot deliverability issues, list quality, and low-converting copy
- Review and QA campaigns before launch
- Continuously optimize campaigns for performance and results
Processes, Systems & Documentation
- Build and refine delivery processes and documentation
- Create scalable playbooks and workflows
- Track SLAs, client health metrics, and performance standards
Cross-Functional Collaboration
- Work closely with developers on technical and infrastructure issues
- Coordinate with the outreach team on execution and optimization
- Report directly to the founder on client health, risks, and performance
Requirements
- Experience leading client operations, account management, or delivery in a startup environment
- Strong background in cold email, lead generation, or outbound campaigns
- Hands-on expertise in:
- Cold email strategy
- Copywriting
- Deliverability and inbox placement
- Campaign optimization
- Ability to personally write and improve campaign copy
- Technical understanding of APIs, automations, and data workflows
- Experience using AI tools for day-to-day operations and optimization
- Strong problem-solving skills and ability to operate in fast-changing environments
- Comfortable working remote with U.S. client time zones
Nice to Have
- Experience in high-growth startups or early-stage companies
- Experience managing multiple client accounts simultaneously
- Familiarity with outreach tools and campaign infrastructure
Tools & Tech
- Cold email platforms and outreach tools
- CRM and campaign management tools
- AI tools for content, analysis, and optimization
- Automation tools and API integrations
Why Join
- Own end-to-end client operations and campaign performance
- Work directly with the founder in a high-impact leadership role
- Operate in a fast-growing startup environment
- Opportunity to build and scale systems, processes, and playbooks
- Fully remote role with high ownership and autonomy
What Success Looks Like
- High client retention and low churn
- Strong campaign performance and deliverability outcomes
- Consistent, high-quality client experience and satisfaction
- Scalable and efficient delivery systems and processes
Apply Now
If you’re a Head of Client Operations who can own client success, optimize campaigns, and drive results, we’d love to hear from you.
Apply now and help scale high-performing client operations in a fast-growing environment.
Pavago - Connecting You to Global Remote Opportunities 🌍At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.🌟 Why Consider Opportunities Through Pavago?Competitive Pay: Command the salary you deserve, regardless of where you reside.Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀Explore global opportunities with us today!"
Pavago - Connecting You to Global Remote Opportunities 🌍
At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.
🌟 Why Consider Opportunities Through Pavago?
Competitive Pay: Command the salary you deserve, regardless of where you reside.
Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.
Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.
Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.
Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀
Explore global opportunities with us today!"
