Head of Client Operations – Cold Email, Client Success & Startup OperationsPosition Type: Full-Time, Remote Working Hours: Flexible with U.S. Time Zone CollaborationAbout the RoleAt Pavago, one of our clients is hiring a Head of Client Operations to own client delivery, cold email campaign performance, retention, and operational execution inside a fast-growing startup.This is not a traditional project management or client support role.You’ll take direct ownership of:Client relationships and satisfactionCold email campaign performanceRetention and churn preventionDeliverability and campaign infrastructureClient delivery systemsOperational processes and scalabilityYou’ll work directly with the founder, developers, outreach teams, and operations to ensure campaigns produce measurable results while improving the systems required to support rapid growth.If you’ve worked inside a cold email agency, lead generation company, outbound growth business, or fast-growing startup and can personally troubleshoot campaigns rather than simply coordinate others, this role is a strong fit.What You’ll OwnClient Relationships & RetentionOwn relationships across 20–30 active client accountsServe as the primary point of contact throughout the client lifecycleLead:Client check-insStrategic conversationsPerformance discussionsOngoing communicationSet and manage client expectations proactivelyIdentify churn risks before they become problemsBuild trusted, long-term relationships with clientsEnsure clients remain informed, supported, and confident in deliveryTake direct accountability for client satisfaction and retentionCold Email Campaign PerformanceReview campaign performance across active client accountsDiagnose and improve:Underperforming campaignsLow reply ratesPoor meeting conversionDeliverability problemsInbox placement issuesWeak messagingQuality-check campaigns before launchEnsure campaigns are technically and strategically ready to sendReview and optimize:CopyTargetingListsSending infrastructureCampaign setupPersonally step into campaigns when execution or troubleshooting is requiredDeliverability & Email InfrastructureOwn campaign execution quality across:Inbox warm-upDomain healthDeliverabilityList qualitySending infrastructureDiagnose spam placement and inboxing problemsUnderstand and troubleshoot:DNS configurationsSPF / DKIM / DMARCAPI issuesIntegration failuresAutomation breakdownsPartner with developers on technical issues while remaining capable of diagnosing problems independentlyImprove campaign reliability and deliverability standards across accountsProcesses, Systems & Operational ScalabilityBuild and improve operational playbooksCreate repeatable systems for:Client onboardingCampaign launchesCampaign QAClient communicationPerformance reviewsEscalationsTrack:SLAsClient healthDelivery performanceCampaign metricsOperational bottlenecksIdentify inefficient or unreliable workflows and improve themBuild enough structure to support growth without slowing executionCross-Functional LeadershipCoordinate closely with:DevelopersOutreach specialistsOperations teamsLeadershipReport directly to the founder on:Client healthChurn risksCampaign performanceDelivery issuesOperational prioritiesEnsure teams remain aligned on client outcomes and delivery expectationsDrive issues through resolution rather than simply escalating themAI & AutomationUse AI tools such as ChatGPT and Claude in day-to-day operationsApply AI to:Campaign analysisCopywritingClient communicationResearchDocumentationWorkflow improvementIdentify opportunities to automate repetitive operational processesCombine AI, APIs, and automation systems to improve delivery efficiencyRequirementsMust-HaveExperience leading:Client OperationsClient SuccessAccount OwnershipDelivery OperationsExperience inside a fast-growing startup, agency, or similarly high-ownership environmentStrong professional background in:Cold emailLead generationOutbound operationsHands-on expertise with:Email deliverabilityInbox placementDomain warm-upCampaign optimizationCold email copywritingAbility to personally diagnose and troubleshoot campaign problemsStrong understanding of:APIsAutomationsWorkflowsOperational systemsPractical day-to-day experience using AI tools such as:ChatGPTClaudeSimilar AI workflow toolsStrong written and verbal English communicationConfidence communicating directly with founders, executives, and clientsAbility to operate independently in a rapidly changing environmentNice to HaveExperience with platforms such as:InstantlySmartleadClayApolloHubSpotExperience managing high-volume outbound campaignsStrong familiarity with:DNSSPFDKIMDMARCEmail infrastructureExperience scaling client delivery inside an agency or startupExperience building client health or churn-prevention systemsTechnical familiarity with integrations and automation infrastructureWhat Makes You a Strong FitYou:Think like an operator rather than a coordinatorUnderstand cold email beyond surface-level campaign managementCan personally diagnose why a campaign isn’t performingTake ownership of client outcomes instead of waiting for directionCommunicate confidently with clients, founders, and technical teamsStay effective when priorities change quicklyBuild processes without becoming overly dependent on processAre comfortable making decisions with imperfect informationFocus on execution, measurable outcomes, and retentionThrive in high-accountability startup environmentsWhat a Typical Day Looks LikeYou may:Review client health and campaign performanceIdentify accounts at risk of churnDiagnose deliverability or inbox placement problemsReview campaign copy and targetingMeet with clients and communicate performance updatesTroubleshoot campaign infrastructureCoordinate technical fixes with developersReview lists, domains, and sending infrastructureImprove onboarding or campaign QA processesUpdate operational playbooksReport risks and priorities directly to the founderIn short: you ensure clients stay happy, campaigns perform, problems get solved quickly, and delivery operations become more scalable as the company grows.Key Metrics for SuccessClient retention and churn reductionCampaign performance improvementReply and positive response ratesMeeting conversion performanceDeliverability and inbox placement healthClient satisfactionSLA adherenceSpeed of issue resolutionOperational consistency and scalabilityLeadership confidence in client deliveryWhy This Role Stands OutDirect ownership of client success and deliveryWork closely with the founder and leadershipHigh autonomy and decision-making responsibilityOpportunity to shape:Client delivery systemsOperational processesCampaign standardsRetention strategiesDeep exposure to:Cold email infrastructureAI workflowsAutomationStartup scalingOpportunity to grow into broader client operations or company leadershipInterview ProcessInitial ScreeningFounder InterviewFinal DiscussionOffer & OnboardingApply NowIf you:Have deep cold email and outbound experienceHave owned client relationships and retentionCan troubleshoot campaigns yourselfThrive in fast-moving startup environmentsEnjoy building systems while solving operational problemsWant direct ownership over client outcomes and campaign performanceWe’d love to hear from you.Apply today and help build a client delivery operation that performs, retains customers, and scales.Important: Spark Hire Video InterviewAs part of our application process, qualified candidates will be invited to complete a one-way video interview through Spark Hire.This is your opportunity to introduce yourself and highlight your experience with cold email, client success, deliverability, campaign optimization, retention, startup operations, and scaling client delivery systems.Please complete your Spark Hire interview promptly after receiving the invitation. Candidates who do not complete the video interview may not move forward in the hiring process.#HeadOfClientOperations #ClientOperations #ClientSuccess #ColdEmail #EmailDeliverability #LeadGeneration #OutboundSales #StartupOperations #CustomerRetention #OperationsLeadership #RemoteJobs
Head of Client Operations – Cold Email, Client Success & Startup Operations
Position Type: Full-Time, Remote
Working Hours: Flexible with U.S. Time Zone Collaboration
About the Role
At Pavago, one of our clients is hiring a Head of Client Operations to own client delivery, cold email campaign performance, retention, and operational execution inside a fast-growing startup.
This is not a traditional project management or client support role.
You’ll take direct ownership of:
- Client relationships and satisfaction
- Cold email campaign performance
- Retention and churn prevention
- Deliverability and campaign infrastructure
- Client delivery systems
- Operational processes and scalability
You’ll work directly with the founder, developers, outreach teams, and operations to ensure campaigns produce measurable results while improving the systems required to support rapid growth.
If you’ve worked inside a cold email agency, lead generation company, outbound growth business, or fast-growing startup and can personally troubleshoot campaigns rather than simply coordinate others, this role is a strong fit.
What You’ll Own
Client Relationships & Retention
- Own relationships across 20–30 active client accounts
- Serve as the primary point of contact throughout the client lifecycle
- Lead:
- Client check-ins
- Strategic conversations
- Performance discussions
- Ongoing communication
- Set and manage client expectations proactively
- Identify churn risks before they become problems
- Build trusted, long-term relationships with clients
- Ensure clients remain informed, supported, and confident in delivery
- Take direct accountability for client satisfaction and retention
Cold Email Campaign Performance
- Review campaign performance across active client accounts
- Diagnose and improve:
- Underperforming campaigns
- Low reply rates
- Poor meeting conversion
- Deliverability problems
- Inbox placement issues
- Weak messaging
- Quality-check campaigns before launch
- Ensure campaigns are technically and strategically ready to send
- Review and optimize:
- Copy
- Targeting
- Lists
- Sending infrastructure
- Campaign setup
- Personally step into campaigns when execution or troubleshooting is required
Deliverability & Email Infrastructure
- Own campaign execution quality across:
- Inbox warm-up
- Domain health
- Deliverability
- List quality
- Sending infrastructure
- Diagnose spam placement and inboxing problems
- Understand and troubleshoot:
- DNS configurations
- SPF / DKIM / DMARC
- API issues
- Integration failures
- Automation breakdowns
- Partner with developers on technical issues while remaining capable of diagnosing problems independently
- Improve campaign reliability and deliverability standards across accounts
Processes, Systems & Operational Scalability
- Build and improve operational playbooks
- Create repeatable systems for:
- Client onboarding
- Campaign launches
- Campaign QA
- Client communication
- Performance reviews
- Escalations
- Track:
- SLAs
- Client health
- Delivery performance
- Campaign metrics
- Operational bottlenecks
- Identify inefficient or unreliable workflows and improve them
- Build enough structure to support growth without slowing execution
Cross-Functional Leadership
- Coordinate closely with:
- Developers
- Outreach specialists
- Operations teams
- Leadership
- Report directly to the founder on:
- Client health
- Churn risks
- Campaign performance
- Delivery issues
- Operational priorities
- Ensure teams remain aligned on client outcomes and delivery expectations
- Drive issues through resolution rather than simply escalating them
AI & Automation
- Use AI tools such as ChatGPT and Claude in day-to-day operations
- Apply AI to:
- Campaign analysis
- Copywriting
- Client communication
- Research
- Documentation
- Workflow improvement
- Identify opportunities to automate repetitive operational processes
- Combine AI, APIs, and automation systems to improve delivery efficiency
Requirements
Must-Have
- Experience leading:
- Client Operations
- Client Success
- Account Ownership
- Delivery Operations
- Experience inside a fast-growing startup, agency, or similarly high-ownership environment
- Strong professional background in:
- Cold email
- Lead generation
- Outbound operations
- Hands-on expertise with:
- Email deliverability
- Inbox placement
- Domain warm-up
- Campaign optimization
- Cold email copywriting
- Ability to personally diagnose and troubleshoot campaign problems
- Strong understanding of:
- APIs
- Automations
- Workflows
- Operational systems
- Practical day-to-day experience using AI tools such as:
- ChatGPT
- Claude
- Similar AI workflow tools
- Strong written and verbal English communication
- Confidence communicating directly with founders, executives, and clients
- Ability to operate independently in a rapidly changing environment
Nice to Have
- Experience with platforms such as:
- Instantly
- Smartlead
- Clay
- Apollo
- HubSpot
- Experience managing high-volume outbound campaigns
- Strong familiarity with:
- DNS
- SPF
- DKIM
- DMARC
- Email infrastructure
- Experience scaling client delivery inside an agency or startup
- Experience building client health or churn-prevention systems
- Technical familiarity with integrations and automation infrastructure
What Makes You a Strong Fit
You:
- Think like an operator rather than a coordinator
- Understand cold email beyond surface-level campaign management
- Can personally diagnose why a campaign isn’t performing
- Take ownership of client outcomes instead of waiting for direction
- Communicate confidently with clients, founders, and technical teams
- Stay effective when priorities change quickly
- Build processes without becoming overly dependent on process
- Are comfortable making decisions with imperfect information
- Focus on execution, measurable outcomes, and retention
- Thrive in high-accountability startup environments
What a Typical Day Looks Like
You may:
- Review client health and campaign performance
- Identify accounts at risk of churn
- Diagnose deliverability or inbox placement problems
- Review campaign copy and targeting
- Meet with clients and communicate performance updates
- Troubleshoot campaign infrastructure
- Coordinate technical fixes with developers
- Review lists, domains, and sending infrastructure
- Improve onboarding or campaign QA processes
- Update operational playbooks
- Report risks and priorities directly to the founder
In short: you ensure clients stay happy, campaigns perform, problems get solved quickly, and delivery operations become more scalable as the company grows.
Key Metrics for Success
- Client retention and churn reduction
- Campaign performance improvement
- Reply and positive response rates
- Meeting conversion performance
- Deliverability and inbox placement health
- Client satisfaction
- SLA adherence
- Speed of issue resolution
- Operational consistency and scalability
- Leadership confidence in client delivery
Why This Role Stands Out
- Direct ownership of client success and delivery
- Work closely with the founder and leadership
- High autonomy and decision-making responsibility
- Opportunity to shape:
- Client delivery systems
- Operational processes
- Campaign standards
- Retention strategies
- Deep exposure to:
- Cold email infrastructure
- AI workflows
- Automation
- Startup scaling
- Opportunity to grow into broader client operations or company leadership
Interview Process
- Initial Screening
- Founder Interview
- Final Discussion
- Offer & Onboarding
Apply Now
If you:
- Have deep cold email and outbound experience
- Have owned client relationships and retention
- Can troubleshoot campaigns yourself
- Thrive in fast-moving startup environments
- Enjoy building systems while solving operational problems
- Want direct ownership over client outcomes and campaign performance
We’d love to hear from you.
Apply today and help build a client delivery operation that performs, retains customers, and scales.
Important: Spark Hire Video Interview
As part of our application process, qualified candidates will be invited to complete a one-way video interview through Spark Hire.
This is your opportunity to introduce yourself and highlight your experience with cold email, client success, deliverability, campaign optimization, retention, startup operations, and scaling client delivery systems.
Please complete your Spark Hire interview promptly after receiving the invitation. Candidates who do not complete the video interview may not move forward in the hiring process.
#HeadOfClientOperations #ClientOperations #ClientSuccess #ColdEmail #EmailDeliverability #LeadGeneration #OutboundSales #StartupOperations #CustomerRetention #OperationsLeadership #RemoteJobs
Pavago - Connecting You to Global Remote Opportunities 🌍At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.🌟 Why Consider Opportunities Through Pavago?Competitive Pay: Command the salary you deserve, regardless of where you reside.Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀Explore global opportunities with us today!"
Pavago - Connecting You to Global Remote Opportunities 🌍
At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.
🌟 Why Consider Opportunities Through Pavago?
Competitive Pay: Command the salary you deserve, regardless of where you reside.
Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.
Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.
Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.
Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀
Explore global opportunities with us today!"
