Head of Client Success (East Cost candidates only)

Job description

**About Safari AI** Safari AI's vision is to Automate Action of the leading companies in the physical economy, from Entertainment, Live Venues, QSR's, Retail and beyond. The company uses computer vision AI to Measure, Alert and provide AI-generated Recommendations at the operations of leading enterprises such as Merlin/Legoland, 7-11, Tanger Outlets, Charlotte Hornets, Tennessee Titans, and more. **Leadership & Culture** Safari AI is founded by Ali Vahabzadeh, who has a meaningful exit under his belt and has managed large, high-performing Go To Market and Engineering teams. The company is headquartered in Miami with the Engineering team co-located in Vancouver. **About You And How You Succeed At Safari AI** You're excited to build a product and invent a market that hasn't existed before. You read documentation first and are not afraid to ask for help when uncertain. You're looking to take ownership/run a singular project and take advantage of the freedom and culture an early stage startup can provide. You are looking to see through the fluff of the modern AI landscape and explore new ways of achieving measurable ROI. Enjoy a small team size ~10, project team of 1-3. **About the Role**Up to now, Client Success and upselling existing clients has been performed by the CEO and others on the Go To Market team. Now that we have over a dozen enterprise clients and growing fast, Safari AI needs a dedicated leader to help these existing clients succeed and take full advantage of the platform. This first CS leader should be located on the east coast (for client travel reasons) and will report to and work directly with the CEO. We welcome senior CS managers, Account managers, and top-tier management and transformation consultants to apply. **Requirements for the Role** - Mandatory #1: Track record of making enterprise clients insanely happy by being the main point of contact in relationships - Mandatory #2: You can point to specific value created and show how you calculated ROI for clients - AI-first: We expect you to be currently be using and utilize as many relevant AI tools available to leverage your time and 'multiply yourself' - Fast technical learner: eager to learn about new technologies and how they can be applied to legacy industries - Experience crafting, soliciting and communicating ROI, Payback Periods, and other financial performance metrics - Proven ability and willingness to serve clients in a variety of industries, not just one vertical - Excellent written and verbal communication skills - Willingness to travel for client QBR's and conferences - Experience building and managing a team a plus, but not required **What Safari AI offers** - An opportunity to shape an early-stage AI startup and revolutionize how businesses improve speed of service and optimize operations - Professional growth at a fast-growing, venture-funded startup with proven founders - Competitive salary and meaningful equity for founding team leaders - Unlimited vacation days - Generous health benefits (Health, Vision, Dental) - 401k contributions enabled **Why bet on Computer Vision and Safari AI?** 1. Huge opportunity hiding in plain sight: leveraging already-installed cameras to automate and real-time action on operational data 2. Already the market leader in enterprise CV by working with industry leaders with billions in revenue 3. Large chasm between customer knowledge and market availability, i.e. customers don't know what is available in the market...yet. 4. Early leader in computer vision; everyone is small and unbranded (i.e. no Amazon or Google in the room to compete with) 5. Very modular, allowing Safari AI and its customers to invent whole new use cases on a regular basis 6. Developed the tech and data pipelines over three years and invested several million dollars and is now ready to scale