Head of Clinical Services (Maternity Cover)

Job description

The Company: Fertifa is a leading provider of employee benefits, covering all underserved areas of healthcare. Fertifa fills the gaps between PMI provision and general practice healthcare to offer inclusive and comprehensive health benefits for all employees, in one place. Our mission is to make personal healthcare accessible for all individuals, regardless of gender, sexual orientation, age, or relationship status. We have a long-standing legacy of providing reproductive health and neurodiversity clinical support to global Enterprises and SMEs alike. Today, our services extend across fertility and family-forming, maternity and non-urgent infant care, menopause, women’s and men’s reproductive health, neurodiversity, mental wellbeing and lifestyle health (including weight management), offering clinical and wellbeing support, educational resources, and financial assistance, all through our Fertifa app. After acquiring Juniper Reproductive Health and completing a seed extension in 2025, we are now entering an exciting phase of growth. As we scale, we’re building a team of mission-driven, high-performing individuals passionate about transforming employer-funded healthcare. Our next step in the journey? We’re looking for a Head of Clinical Services (maternity cover) to provide maternity cover . The Role: This is an exciting opportunity to join the clinical team at Fertifa, a fast-growing health-tech making a real impact in people’s lives. Our team is made up of highly knowledgeable, compassionate and accredited clinical professionals who specialise in all of our areas of coverage As the Head of Clinical Services (Mat Cover), you will oversee the day-to-day operations of our virtual clinic, ensuring clinical excellence, patient safety and operational efficiency across all pathways, including leadership of our clinical services team. You will be operating beyond direct clinical delivery to also progress the building and scaling of a robust clinical system. This includes managing our multidisciplinary team, defining clinical boundaries and ensuring we meet all professional and national regulatory standards to the highest calibre. Because our clinical team is often the first point of contact for our patients, you will play a vital role in providing expert guidance, mentorship and leadership to further the team’s continuous develop as well as its effectiveness with stakeholder management across other functions of the business and our external stakeholders, including clinic partners. This is a dynamic role within a fast-growing health-tech environment. We are looking for a proactive leader who values initiative, flexibility and innovation. If you are a mission-driven professional eager to make a difference alongside some of the best in the field, we’d love to hear from you. This role reports directly to the Executive Director, working closely with our Medical Director and patient advisors, while collaborating across the wider company. Key Responsibilities : Be responsible for the delivery of best-in-class clinical care, through efficient, high-quality operational leadership of Fertifa’s virtual clinic, ensuring seamless patient journeys from triage, consultation to follow up and wraparound support. Define and enforce clear clinical guard rails and scopes of practice for the team, ensuring that all staff operate safely within the professional registrations. Provide the team with guidance on complex cases and support their clinical decision making across all service areas. Manage the team in a data driven way to track performance and identify areas for service development. Lead the clinical team through regular 1 to 1s, appraisals and performance reviews, fostering a culture of accountability and growth. Optimise the use of internal tools (e.g. Fertifa App, Semble) to ensure the clinical team is working efficiently and at scale. Oversee the recruitment, onboarding and induction of new clinical team members in partnership with the People Team. Assist in building strategic relationships with partners and diagnostic providers across the UK. Participate in creating and delivering educational materials for employers and employees registered with Fertifa. Collaborate with other Fertifa departments (Sales, Product, Marketing) to provide clinical insights and lead internal education sessions. Ensure clinical documentation is accurate, prompt and compliant with GDPR. Stay abreast of the evolving regulatory environment to ensure Fertifa remains compliant. Act as a lead for gaining and retaining certifications such as ISO etc. Ensure successful launch and ongoing management of any new potential clinical pathways in collaboration with the Medical Director. Skills & Attributes: A registered healthcare professional with a natural curiosity and broad understanding of a number of our clinical pathways. Strong experience in managing day to day clinical operations, including workforce resource planning, scheduling and workflow optimisation. Proven ability to manage multidisciplinary teams, including holding individuals to a very high standard in fast-paced environments, handling performance reviews and challenging professional conversations. Ability to mentor a team through high pressure situations while maintaining a calm and professional approach. A deep understanding of Scope of Practice and risk management within a digital health environment. Exceptional verbal and written communication skills, with the ability to translate complex medical terminology to non-clinical stakeholders. Comfortable incorporating data to measure team performance and patient outcomes. Highly organised with a meticulous eye for detail and the flexibility to iterate in a fast-paced, scaling environment. Additional Requirements: Willingness to support patients across diverse pathways including but not limited to women’s health, men’s health, menopause, maternity and non-urgent infant care, neurodiversity, mental health gender affirmation and lifestyle health including GLP-1 assisted weight loss, with training provided as needed. Commitment to continuous professional development, staying current with healthcare practices relevant to our services. Qualifications & Experience: A minimum of 5 years’ experience in a similar leadership role. Experience in a clinical lead, clinic manager or head of service role. A broad understanding of clinical pathways including, but not limited to, women’s/men’s reproductive health, fertility, menopause and neurodiversity. Solid understanding of ISO and CQC standards as well as UK healthcare legislation and awareness of international standards. Organisational and time-management skills to manage team members, rotas, appointments, webinars, and consultations effectively. Experience in delivering health education and patient consultations. Strong IT skills, specifically with patient management software (Semble or equivalent) and Microsoft Office and use of digital/software tools for BAU and productivity. Exceptional verbal and written communication skills with a high degree of empathy and ability to lead by developing and nurturing followship. Nice to Have: Qualification with a valid NMC or similarly appropriate registration. Experience in patient consultations and case management within a clinical setting What we offer: Competitive salary Hybrid working (in the office 3 days per week) with office near London Bridge (SE1) 25 days’ holiday + UK bank holidays per annum 3 wellbeing days per annum Comprehensive healthcare cash plan EMI share option scheme (4-year vesting with 1 year cliff) Enhanced family-forming, fertility, menopause, women's health and men's health policies, neurodiversity, as well as progressive health leave for reproductive health challenges Discounted reproductive health benefits e.g., family-forming, fertility, menopause, women's and men's health, neurodiversity, mental wellbeing and GLP-1s Team socials £300 monthly travel allowance £1k learning budget per year, post probation Plus other company benefits such as charity payroll giving, cycle to work, and employee referral bonuses for new hires and commercial clients Working hours & Employment type: Full-time, Fixed Term Contract (Maternity Cover) We are an inclusive and supportive employer, with a great team spirit. We are all passionate about our work and the business - and we also know how to have fun! Being an equal opportunity employer, all applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, or disability status. If you enjoy working as part of a fast-paced technology-oriented company and a purpose-led business then we’d love to hear from you, regardless of whether you fit the spec exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application. Should you choose to apply, successful candidates would proceed through the following steps: Your CV/note of interest would be reviewed by our HR Manager Intro call with our Talent team (30 mins - virtual) Skills-based interview (virtual) (60 mins – virtual) Cultural fit interview (45 mins – in person) Final Executive interview (20 mins)