Head of Commercial/ Sales, Paytm Europe

Job description

About Paytm Europe Merchants deserve better from their payments provider: fairer pricing, faster settlement, easier tools, and support from a partner that understands their business. Paytm Europe Payments S.A., is being established in Luxembourg, backed by One97 Communications Limited, one of India's largest fintech groups, with the ambition of transforming how SMEs across Europe accept and manage payments. Following launch in Luxembourg, the business will expand into Germany, the Netherlands and other European markets. Our success will depend not only on our technology, but on building Europe's highest performing commercial sales team. Role Purpose The Chief Commercial Officer (CCO) will be responsible for defining and executing Paytm Europe's commercial strategy across Europe. The successful candidate will build and lead a high-performing organisation spanning field sales, partnerships, merchant acquisition, customer success and commercial performance. This is a foundational executive role responsible for creating the commercial engine that will drive Paytm Europe's growth from launch through multi-country expansion. Key Responsibilities Develop the Commercial Strategy - Define and execute Paytm Europe's commercial strategy aligned with the company's long-term vision. - Identify new markets, customer segments, strategic partnerships and revenue opportunities. - Develop scalable go-to-market strategies for each European market. Build the Sales Organisation - Recruit, develop and lead a best-in-class field sales organisation. - Work closely with the Commercial Talent Acquisition Manager to establish the Paytm Sales Academy. - Create a high-performance culture focused on customer outcomes and disciplined execution. Merchant Acquisition & Growth - Drive merchant acquisition, activation and retention across all markets. - Develop strategies to maximise merchant lifetime value and customer satisfaction. - Ensure sales activities remain aligned with regulatory and compliance requirements. Strategic Partnerships - Develop partnerships with banks, merchant acquirers, ISVs, platforms, software vendors and other strategic partners. - Identify opportunities to expand distribution channels and embedded finance capabilities. Commercial Leadership - Lead Sales, Partnerships, and Customer Success functions. - Establish clear KPIs, forecasting, pipeline management and performance reporting. - Drive a culture of accountability, collaboration and continuous improvement. Executive Collaboration - Work closely with Product, Technology, Operations, Risk and Compliance to ensure commercial ambitions are delivered within a robust governance framework. - Represent Paytm Europe at industry events, customer meetings and strategic partner engagements. Ideal Background The ideal candidate will have a proven track record of building and scaling commercial organisations within payments. Experience launching new markets, leading field sales teams and developing strategic partnerships across multiple European jurisdictions will be highly valued. We are seeking a builder, someone who thrives on creating teams, processes and culture from the ground up. Essential Experience - Senior commercial leadership experience within payments, fintech, banking or technology. - Experience building and leading field sales organisations. - Strong track record of delivering sustained revenue growth. - Experience negotiating strategic commercial partnerships. - 15+ years of experience - Excellent leadership, coaching and stakeholder management skills. Highly Desirable - Experience launching products or services into multiple European markets. - Knowledge of merchant acquiring, Open Banking, payment acceptance and SME banking. - Experience working within a regulated financial services environment. - International commercial leadership experience. Personal Attributes Commercially ambitious, entrepreneurial and highly customer-focused. An inspirational leader capable of building high-performing teams and influencing at executive level. Data-driven, resilient and pragmatic, with the ability to balance rapid commercial growth with disciplined execution and regulatory expectations. Measures of Success (First 12 Months) - Build Paytm Europe's commercial organisation from the ground up. - Recruit, onboard and develop the initial Luxembourg field sales team. - Launch the Paytm Sales Academy in partnership with HR. - Deliver successful commercial launch in Luxembourg. - Establish strategic partnerships supporting merchant acquisition and future growth. - Develop a scalable commercial model ready for expansion into Germany and the Netherlands. Why This Role Matters The Chief Commercial Officer will be responsible for transforming Paytm Europe's commercial ambition into market reality. By building Europe's strongest merchant acquisition organisation and creating enduring strategic partnerships, this role will directly shape the company's growth, reputation and long-term success across the continent. About Paytm EuropeMerchants deserve better from their payments provider: fairer pricing, faster settlement, easier tools, and support from a partner that understands their business.Paytm Europe Payments S.A., is being established in Luxembourg, backed by One97 Communications Limited, one of India's largest fintech groups, with the ambition of transforming how SMEs across Europe accept and manage payments. Following launch in Luxembourg, the business will expand into Germany, the Netherlands and other European markets. Our success will depend not only on our technology, but on building Europe's highest performing commercial sales team.Role PurposeThe Chief Commercial Officer (CCO) will be responsible for defining and executing Paytm Europe's commercial strategy across Europe. The successful candidate will build and lead a high-performing organisation spanning field sales, partnerships, merchant acquisition, customer success and commercial performance. This is a foundational executive role responsible for creating the commercial engine that will drive Paytm Europe's growth from launch through multi-country expansion.Key ResponsibilitiesDevelop the Commercial Strategy- Define and execute Paytm Europe's commercial strategy aligned with the company's long-term vision.- Identify new markets, customer segments, strategic partnerships and revenue opportunities.- Develop scalable go-to-market strategies for each European market.Build the Sales Organisation- Recruit, develop and lead a best-in-class field sales organisation.- Work closely with the Commercial Talent Acquisition Manager to establish the Paytm Sales Academy.- Create a high-performance culture focused on customer outcomes and disciplined execution.Merchant Acquisition & Growth- Drive merchant acquisition, activation and retention across all markets.- Develop strategies to maximise merchant lifetime value and customer satisfaction.- Ensure sales activities remain aligned with regulatory and compliance requirements.Strategic Partnerships- Develop partnerships with banks, merchant acquirers, ISVs, platforms, software vendors and other strategic partners.- Identify opportunities to expand distribution channels and embedded finance capabilities.Commercial Leadership- Lead Sales, Partnerships, and Customer Success functions.- Establish clear KPIs, forecasting, pipeline management and performance reporting.- Drive a culture of accountability, collaboration and continuous improvement.Executive Collaboration- Work closely with Product, Technology, Operations, Risk and Compliance to ensure commercial ambitions are delivered within a robust governance framework.- Represent Paytm Europe at industry events, customer meetings and strategic partner engagements.Ideal BackgroundThe ideal candidate will have a proven track record of building and scaling commercial organisations within payments. Experience launching new markets, leading field sales teams and developing strategic partnerships across multiple European jurisdictions will be highly valued. We are seeking a builder, someone who thrives on creating teams, processes and culture from the ground up.Essential Experience- Senior commercial leadership experience within payments, fintech, banking or technology.- Experience building and leading field sales organisations.- Strong track record of delivering sustained revenue growth.- Experience negotiating strategic commercial partnerships.- 15+ years of experience - Excellent leadership, coaching and stakeholder management skills.Highly Desirable- Experience launching products or services into multiple European markets.- Knowledge of merchant acquiring, Open Banking, payment acceptance and SME banking.- Experience working within a regulated financial services environment.- International commercial leadership experience.Personal AttributesCommercially ambitious, entrepreneurial and highly customer-focused. An inspirational leader capable of building high-performing teams and influencing at executive level. Data-driven, resilient and pragmatic, with the ability to balance rapid commercial growth with disciplined execution and regulatory expectations.Measures of Success (First 12 Months)- Build Paytm Europe's commercial organisation from the ground up.- Recruit, onboard and develop the initial Luxembourg field sales team.- Launch the Paytm Sales Academy in partnership with HR.- Deliver successful commercial launch in Luxembourg.- Establish strategic partnerships supporting merchant acquisition and future growth.- Develop a scalable commercial model ready for expansion into Germany and the Netherlands.Why This Role MattersThe Chief Commercial Officer will be responsible for transforming Paytm Europe's commercial ambition into market reality. By building Europe's strongest merchant acquisition organisation and creating enduring strategic partnerships, this role will directly shape the company's growth, reputation and long-term success across the continent.