Head of Community

Job description

Community & Engagement Manager WR Immigration is a global immigration firm known worldwide for its innovation, technology, and high touch legal services. With offices across multiple time zones, the firm provides corporate global visa services in over 100 countries. WR is one of the fastest growing immigration service providers worldwide with over 50 attorneys and 150 immigration professionals working out of offices in Boston, Denver, Los Angeles, New York, Oakland, Petoskey, San Diego, San Francisco, Santa Monica, and Shanghai. Position Overview: The Community & Engagement Manager leads WR Immigration's community strategy, including the Immigration Benchmarking Collective, thought leadership, educational programming, and executive events. Working closely with the Marketing and cross-functional leaders, this highly visible role drives member engagement, content, events, partnerships, and business development initiatives that strengthen WR's relationships and market presence. The ideal candidate is a strategic, hands-on community builder who develops authentic relationships and turns member needs, immigration developments, and market insights into valuable programming and content. Experience in global mobility, immigration, or a related professional-services field is strongly preferred. Responsibilities: Community Strategy & Growth Own the strategy, growth, and day-to-day management of the Immigration Benchmarking Collective and related community initiatives. Grow and retain membership by creating meaningful connections among human resources, talent acquisition, immigration, and global mobility professionals. Serve as WR Immigration's primary community ambassador and relationship manager, building trusted relationships with members, prospective members, and industry leaders. Develop an annual community roadmap, programming calendar, engagement goals, and success measures aligned with marketing and business objectives. Lead and facilitate monthly virtual Collective roundtables and other high-value member discussions. Content, Research & Thought Leadership Develop and manage community content across LinkedIn, newsletters, email campaigns, and community platforms. Create thought leadership, benchmarking reports, educational resources, executive communications, and discussion guides that are timely, practical, and relevant to members. Design and manage benchmarking surveys; analyze results and translate immigration developments and market trends into actionable business insights. Coordinate the Business Immigration Benchmark Podcast, including topic planning, guest outreach, preparation, scheduling, and promotion. Partner with attorneys, marketing, and subject-matter experts to maintain content quality, accuracy, and a consistent WR voice. Executive Events & Programming Plan and execute approximately six in-person executive Collective roundtables annually, with winter and summer programming breaks. Own event strategy and delivery, including agendas, speakers, invitations, venue and vendor coordination, attendee communications, facilitation, and post-event follow-up. Develop educational programming, webinars, and executive experiences that encourage peer learning, knowledge sharing, and professional development. Manage program and event budgets, timelines, vendors, and logistics while delivering a polished and consistent member experience. Partnerships & Business Development Build relationships with HR, immigration, and global mobility leaders, industry partners, speakers, and sponsors. Partner with the Director of Marketing and business leaders to grow membership, increase event participation, identify partnership opportunities, and support business development. Create thoughtful pathways for prospective members and community relationships to deepen engagement with WR Immigration without compromising the community's educational value. Represent WR Immigration at relevant industry events, conferences, and community programs, as appropriate. Member Experience & Community Operations Deliver an outstanding member experience through onboarding, regular outreach, networking, responsive support, and relevant programming. Foster an inclusive, collaborative community centered on trust, practical knowledge sharing, and professional development. Maintain accurate member data, participation records, communications, and content within community and marketing systems. Gather member feedback and market insights through interviews, surveys, and engagement data to continuously improve programming and inform strategy. Track and report key performance indicators, including membership growth and retention, participation, content engagement, member satisfaction, and business-development influence. Requirements: Bachelor's degree or an equivalent combination of education and relevant professional experience. 5+ years of experience in community management, member engagement, human resources, talent acquisition, immigration, global mobility, marketing, business development, events, or a related field. Demonstrated experience owning or leading a professional community, member-engagement program, thought-leadership initiative, or executive event series. Exceptional written and verbal communication skills, including the ability to write polished executive-facing content and facilitate group discussions. Strong relationship-building skills and executive presence, with the ability to engage senior HR, talent acquisition, immigration, and global mobility leaders. Proven project and event management skills, with the ability to manage multiple workstreams, deadlines, vendors, and stakeholders. Experience developing content and programming across digital channels, including LinkedIn, newsletters, email, webinars, podcasts, or community platforms. Strong analytical skillset with ability to interpret survey findings, engagement data, and market feedback and convert them into clear insights and recommendations. Strong judgment, discretion, attention to detail, and comfort operating independently in a highly visible role. Tech-savvy mindset with curiosity about AI and emerging productivity tools, and a willingness to continually adopt technologies that improve efficiency and the member experience. Demonstrated experience maintaining an active, professional presence on LinkedIn and creating compelling, audience-focused content that builds community, strengthens engagement, and supports thought leadership and brand visibility. Ability and willingness to travel approximately 10%–20% of the time for in-person roundtables, conferences, community events, and other business needs. Preferred Qualifications: Corporate or professional-services experience in immigration, human resources, talent acquisition, or global mobility. Established network among corporate HR, talent acquisition, immigration, or global mobility professionals. Experience with survey design, benchmarking analysis, research reports, webinar facilitation, podcast production, or public speaking. Experience securing or managing event sponsors, strategic partners, speakers, or industry collaborations. Familiarity with Circle, LinkedIn, Pardot, PointerPro, CRM systems, analytics tools, and project management platforms. Compensation & Work Location: This is a remote, full-time regular position. The annual salary range for this role is $90,000 - $130,000. Final compensation will be based on relevant experience, skills, qualifications, and applicable geographic considerations. This is a remote, full-time regular position requiring approximately 10%–20% travel for in-person events and other business needs. Benefits: WR Immigration offers a robust and competitive suite of benefits designed to support the health, well-being, and financial security of our team members. Benefits for full-time employees include paid time off and paid holidays; medical, dental, vision, and life insurance coverage; health savings and flexible spending accounts to help offset healthcare and dependent care expenses; multiple retirement plan options (401k & Roth 401k); and access to an employee assistance program. Benefits availability and eligibility may vary based on role and employment status. Additional Information: WR Immigration is committed to creating, fostering, and preserving an inclusive environment. We support our team members from all nations and backgrounds to achieve their goals and build lives of purpose and success. We recognize that our team members bring diverse talents, skills, and experiences, and we believe it is our responsibility to create an inclusive and respectful workplace that inspires excellence and compassion, both internally and in our service to clients. Please note, we are not working with outside recruiters for this position. WR Immigration does not accept unsolicited resumes from recruiters or employment agencies. The firm will not be responsible for any referral fees or other compensation in the absence of a signed agreement between WR Immigration and the recruiter or agency. Any unsolicited resumes submitted without such an agreement, including those sent directly to hiring managers, will be considered the property of WR Immigration, and the firm reserves the right to pursue and hire candidates submitted in this manner without financial obligation.