Head of Creative

Job description

HEAD OF CREATIVE Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Brand & Experience team builds the emotional connection between Deliveroo and our customers, riders, and partners. With a deep understanding of our audience and a passion for creativity, we bring our brand to life across every touchpoint. Whether it’s a push notification, social campaign, or packaging design—we craft compelling experiences that shape perceptions, spark engagement, and make Deliveroo a loved, global brand. We’re looking for a Head of Creative to join our London team. This is a hybrid role working 3 days a week from our London HQ. In this role, you’ll set the creative vision for Deliveroo's global brand, leading a multidisciplinary team to deliver bold, high-impact work that drives measurable business success. WHAT YOU’LL BE DOING You’ll be joining the Brand & Experience team. Sitting at the heart of our customer, rider, and partner touchpoints, we blend strategic thinking with creative excellence to shape perceptions and spark engagement worldwide. Here’s what your day-to-day might look like: - Set the creative vision and strategy: Partner with Marketing, Product, and cross-functional stakeholders to define, evolve, and execute global creative strategies for major brand campaigns, product launches, and key initiatives. - Lead and develop talent: Build, mentor, and inspire a high-performing team of nine creatives (including three direct reports) across art direction, digital content, and copywriting, fostering an inclusive culture of growth and collaboration. - Champion creative excellence: Drive cross-functional collaboration with global and local teams, overseeing work from concept through execution to guarantee exceptional standards across every touchpoint. - Advance creative innovation: Partner with Creative Operations and Creative Technology to scale AI-enabled workflows, automation, and emerging tools (such as Figma Make, Figma AI, or Weave) that enhance team speed, quality, and efficiency. - Optimise team delivery and impact: Collaborate with Project Management to prioritise initiatives, allocate resources effectively, and keep the team ahead of creative, cultural, and technological trends. WHAT YOU’LL NEED TO THRIVE Essential - Creative Leadership: Significant experience leading high-performing multidisciplinary creative teams across both agency and in-house environments, with exceptional coaching and talent development skills. - Strategic & Hands-on Expertise: Strong expertise in brand strategy, creative direction, and digital content, supported by a portfolio demonstrating creative strategy that delivers measurable business impact. - Process & AI Integration: Deep understanding of the end-to-end creative process alongside practical experience embedding AI-powered creative tools and workflows into day-to-day team operations. - Stakeholder & Change Management: Outstanding communication skills with proven ability to influence senior leaders, collaborate cross-functionally, and navigate ambiguity in a fast-paced environment. - Execution & Balance: Excellent organisational skills with a strong creative instinct that balances ambitious, bold thinking with pragmatism and attention to detail. Nice to Have - Experience operating within both technology and high-growth in-house creative environments. - Advanced proficiency with Figma and its AI capabilities, including Figma Make, Figma AI, and Weave. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!