Head of Creative Operations

Job description

ABOUT US inBeat is a performance creative agency. We sit inside the Fieldtrip portfolio alongside Content Allies, Creative Milkshake, and AAG, and we build campaigns that move numbers for consumer and B2B brands across Canada and the US. We are growing fast. The delivery org is scaling hard. And operations need someone who can build the systems that hold all of that together without breaking THE ROLE We're looking for a Head of Creative Ops to build and run the operational backbone of inBeat's entire delivery function. From designing airtight systems for our UGC and influencer teams to building the infrastructure that lets our video editors, designers, paid media specialists, and creative strategists do their best work - you'll be the person who makes operations something our team is proud of. You'll inherit a fast-growing agency (200+ people, scaling to 300 - 400+ in 2027) with a mix of systems and tools that have evolved quickly but not always cleanly. Your job is to bring clarity, consistency, and scalable structure - without killing what makes us move fast. You'll report to our COO, work hand-in-hand with our Chief Creative Officer, and build a team of 2–3 Operations Managers alongside you. This is a full-time, fully remote position that allows you to work from anywhere. WHAT YOU'LL DO - Audit, consolidate, and rebuild inBeat's operational systems across 7 delivery functions: UGC, Video Editing, Design, Influencer Marketing, Creative Strategy & Copywriting, Paid Media, and Project Management - Build and lead a team of 2–3 Operations Managers embedded across those delivery functions - Design and implement scalable workflows, documentation, and tooling that grow with the team. - Own and standardize inBeat's operational tech stack (Airtable, ClickUp, Notion, Make/N8N/Zapier, Claude, Fathom, G-Suite), making clear what tools we use, how we use them, and where - Work closely with department leads (UGC, PM, Performance Creative, Influencer Marketing, Paid Media, Video Editing, Design) to understand their operational pain points and translate them into systems that solve real problems - Build intake, handoff, QA, and escalation processes that keep 100+ team members aligned without requiring constant management overhead - Create documentation and training resources that make new hires faster to onboard and easier to get up to speed - Identify and eliminate operational bottlenecks across the delivery org before they become fires WHAT WE'RE LOOKING FOR - Proven experience leading Creative Ops or Agency Operations at a sizeable agency (100+ people minimum) - Deep understanding of how creative delivery functions work - UGC, video, design, paid media, influencer - not just one or two of them - Track record of building systems and processes that teams actually use and love. - High fluency across project management and ops tooling - Airtable, ClickUp, Notion, Make/Zapier/N8N or equivalents - Systems thinker who can see the full operational picture and translate it into clear, well-documented processes - Strong communicator who can build trust and buy-in with department leads across different creative disciplines - Comfortable operating in high-growth, ambiguous environments - you can build structure without needing everything figured out first WHILE NOT REQUIRED, IT'S AN ADDED PLUS IF YOU ALSO HAVE - Experience with backend finance ops, HR ops, or IT ops at an agency - Familiarity with AI-assisted operations tooling - Experience scaling an agency through the 100 to 200+ headcount range - Background in performance marketing, influencer marketing, or paid media operations WHY JOIN US? - Low bureaucracy. High ownership. You will not be waiting for permission to fix things - Fully remote (with the possibility to work from anywhere) - Flexible hours - Unlimited Time Off & Sick Days - Five fast-growing companies under one portfolio - 200+ team members globally - Work directly with the COO & Chief Creative Officer - High-paced, entrepreneurial environment - Most systems are being rebuilt - this is a hands-on role where your work becomes the new standard