Head of Customer Marketing

Job description

TL;DR We’re hiring a Founding Customer Marketing Lead to build the customer community behind one of the fastest-growing AI companies in customer understanding. This role is for someone who is exceptional with customers: energetic, warm, thoughtful, and deeply curious. You’ll bring together our customers in ways that feel genuinely valuable: through community, events, networking, peer learning, and customer storytelling. The goal is to make customers proud to be part of Listen’s ecosystem and excited to share what they’re learning, building, and achieving. This is a Senior/Lead IC role with high ownership. You’ll shape the customer community from the ground up, create memorable customer experiences, and eventually build the reference program that helps our sales team bring the right customer voices into the right conversations. Min. 5+ years in B2B SaaS customer marketing, community, advocacy, lifecycle, field/customer programs, or related roles. Enterprise exposure is important. Startup hustle is required. BACKGROUND Listen Labs is the world's fastest AI research platform, built so every company can understand what their customers want, why, and what to do about it. Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights in hours, not weeks. Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into their biggest product, marketing, and growth decisions. COMPANY HIGHLIGHTS: - World-Class Team: Founded by serial entrepreneurs — Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist) — and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside Bain, Goldman Sachs, McKinsey, and Sequoia-backed startups like Applied Intuition, Scale AI, and Rippling. Over 30% of our team are former founders, and multiple are competitive programming medalists. - Hypergrowth: Since launching, Listen has grown annualized revenue 15x and completed over 2 million interviews — backed by $100M in total funding led by Ribbit Capital, with Sequoia, Conviction, and Pear VC participating. - Traction: Already serving 15% of Fortune 100s. Enterprise wins and expansions across Anthropic, Microsoft, Nestlé, Perplexity, Sweetgreen, and more — with teams telling us research that used to take six to eight weeks now happens in days. WHAT YOU’LL DO - Own and grow Listen’s customer community across our key personas. - Create a community experience that feels genuinely valuable to members through events, networking opportunities, peer learning, and thoughtful programming. - Build trusted relationships with customers and understand what makes them excited about Listen, their work, and the future of customer understanding. - Identify customers who are excited to share their experiences and help them do so in ways that feel natural, credible, and useful to others. - Design customer-facing experiences (along with our events team) that make people feel proud to be part of the Listen ecosystem, including intimate events, dinners, webinars, panels, and community rituals. - Partner with Sales to build and manage a customer reference program that brings the right customer voices into the right enterprise conversations. - Work closely with Sales, Customer Success, and Marketing to understand customer sentiment, identify advocates, and create programs that support both customer value and business impact. - Measure what works, learn quickly, and scale the programs that create the strongest engagement, advocacy, community participation, and sales support. WHO YOU ARE - You are exceptional with customers: warm, energetic, polished, and naturally relationship-driven. - You know how to make a community feel alive, useful, and worth coming back to. - You are excited by the idea of helping customers become speakers, hosts, references, storytellers, and champions in ways that feel authentic. - You have experience in B2B SaaS and understand how customer advocacy can influence trust, credibility, pipeline, sales cycles, and expansion. - You are comfortable operating as a senior IC in an early-stage environment. You are scrappy, fast, and organized enough to take a new function from zero to one. - You care deeply about experience design. The small details that make customers feel seen, valued, and excited to participate. YOU MIGHT BE A FIT IF - You’ve built or managed a customer community, executive community, advocacy program, reference program, customer advisory board, or customer events program. - You’ve worked closely with enterprise customers and know how to engage senior stakeholders without being overly formal or transactional. - You enjoy hosting, facilitating, interviewing, connecting people, and making customers feel like part of something bigger. - You can move between strategy and execution without waiting for a perfect process. - You want to build the customer marketing function at a fast-growing AI company from the ground up. LIFE AT LISTEN - Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too. - Competitive compensation: Backed by world-class investors including Sequoia, Ribbit Capital, Conviction, and Pear VC — we hire the best and treat them accordingly, with meaningful equity ownership. - Annual Learning Stipend: Books, courses, conferences, coaching, language lessons — almost anything that makes you sharper. - Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more. - Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster. - Fed, daily: A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit. - Flexible time off: A take-what-you-need vacation policy. - We celebrate together: Company offsites (Hawaii this Summer!) and events like our annual holiday party — every win is a team win. - Room to grow: As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.